At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and valued.
- Company: Join a prestigious hotel known for its exceptional service and warm atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Perfect for those looking to kickstart their career in hospitality.
- Why this job: Make a lasting impression on guests and be part of a dynamic team.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 20000 - 25000 £ per year.
To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.
Key Responsibilities:
- To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon.
- Red Star and Elite Standards to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Receptionist in Hook employer: Elite Hotels (Rotherwick) Ltd.
At Elite Hotels, we pride ourselves on creating a welcoming and supportive work environment where every team member plays a crucial role in delivering exceptional guest experiences. As a Receptionist, you will benefit from comprehensive training, opportunities for career advancement, and a culture that values teamwork and excellence. Located in a vibrant area, our hotel offers a unique chance to be part of a prestigious brand known for its commitment to outstanding service and employee satisfaction.
Contact Details:
Elite Hotels (Rotherwick) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Hook
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Dress smartly and greet everyone with a warm smile. Remember, you're not just showcasing your skills; you're also showing how you'd interact with guests.
✨Tip Number 2
Practice makes perfect! Before the big day, run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your understanding of outstanding service and your ability to handle enquiries efficiently.
✨Tip Number 3
Be ready to share examples from your past experiences that highlight your communication and administration skills. Think about times when you went above and beyond for someone – those stories will make you stand out!
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, we’ve got loads of opportunities on our website, so keep checking back!
We think you need these skills to ace Receptionist in Hook
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Highlight Relevant Skills:Make sure to emphasise your communication and administration skills in your application. Even if you don’t have direct hotel experience, showcasing your understanding of outstanding service is key for us.
Tailor Your Application:Don’t just send the same application everywhere! Tailor it to our specific role by mentioning how your experiences align with the responsibilities listed in the job description. It shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its services. Familiarise yourself with their values, mission, and any unique offerings. This will not only show your genuine interest but also help you answer questions more effectively.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice common interview questions with a friend or in front of a mirror. Focus on speaking clearly and confidently, as this will reflect your ability to interact with guests professionally.
✨Showcase Your Customer Service Mindset
Prepare examples from your past experiences where you provided outstanding customer service. Even if you don’t have direct hotel experience, think of situations where you went above and beyond for someone. This will demonstrate your understanding of what exceptional service looks like.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the role and understand the importance of presentation in a hotel environment.
