Manage the Spa & Leisure facilities to the high standards expected at Tylney Hall Hotel, delivering excellent customer service while ensuring smooth, effective operation of all facilities.
This is a hands-on role responsible for driving spa treatments, retail sales, leisure membership, and overall revenue, while leading and developing the team to deliver consistently high standards.
A Level 3 Beauty Therapy qualification is essential, as the role includes carrying out treatments and working some weekends to meet the hotel's operational needs.
Spa & Leisure Manager Key Responsibilities:
- Manage the day-to-day operation of the Spa and Leisure Department.
- Lead, support and develop the Spa and Leisure team.
- Manage rotas, staffing, holidays and departmental coverage.
- Maintain high standards of guest service, cleanliness and presentation.
- Ensure compliance with health & safety, hygiene and operational procedures.
- Oversee treatments, leisure facilities, pool operations and equipment.
- Manage guest feedback and resolve complaints effectively.
- Monitor departmental costs, stock and revenue opportunities.
- Support recruitment, training and performance management.
- Work closely with other departments to ensure a positive guest experience.
At Elite Hotels, we have a single-minded, unwavering goal: to make every visit to our hotels a positive experience that customers feel compelled to talk about.
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Head Therapist in Hook employer: Elite Hotels (Rotherwick) Ltd.
The Grand Hotel in Eastbourne is an exceptional employer, offering a supportive and dynamic work environment for those passionate about hospitality. With live-in accommodation available, employees enjoy a strong sense of community while benefiting from opportunities for personal and professional growth within a prestigious hotel setting. The culture prioritises teamwork and guest satisfaction, making it a rewarding place to develop your career in the hospitality industry.
Contact Details:
Elite Hotels (Rotherwick) Ltd. Recruitment Team
