At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and valued.
- Company: Join a prestigious hotel known for its exceptional service and warm atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Perfect for students looking for part-time work in a vibrant environment.
- Why this job: Make a lasting impression on guests and be part of a dynamic team.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 20000 - 25000 € per year.
Receptionist Overview: To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.
Receptionist Key Responsibilities:
- To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon.
- Red Star and Elite Standards to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Casual Receptionist in Hook employer: Elite Hotels (Rotherwick) Ltd.
At Elite Hotels, we pride ourselves on creating a welcoming and supportive work environment where every team member plays a crucial role in delivering exceptional guest experiences. As a Casual Receptionist, you will benefit from comprehensive training, opportunities for career advancement, and a culture that values teamwork and excellence in service. Located in a vibrant area, our hotel offers a unique chance to be part of a prestigious brand known for its commitment to quality and customer satisfaction.
Contact Detail:
Elite Hotels (Rotherwick) Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Hook
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being clear and friendly is key. Try role-playing with a friend to boost your confidence and ensure you’re ready to handle any guest enquiries like a pro.
✨Tip Number 3
Show off your attention to detail! When you’re at the reception desk, keep an eye on everything from the cleanliness of the area to how guests are feeling. A small gesture, like remembering a guest's name, can go a long way in creating a memorable experience.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications that come directly from our site. It shows you’re genuinely interested in joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Casual Receptionist in Hook
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Casual Receptionist role. Highlight any relevant experience or skills that align with providing first-class service and managing guest enquiries. This shows us you’re genuinely interested in the position!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your strengths and how you fit into our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Elite Hotels.
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its services. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide first-class service.
✨Demonstrate Attention to Detail
Highlight your attention to detail by discussing specific instances where this skill has benefited your previous roles. Whether it’s managing bookings accurately or ensuring guest requests are met, showing that you can maintain high standards will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, or expectations for the role. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
