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- Tasks: Be the friendly face of our luxury hotel, ensuring guests feel welcome and valued.
- Company: Join a prestigious hotel brand known for exceptional service and guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Make a real difference in guests' stays and create memorable experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with room to grow your hospitality career.
The predicted salary is between 24000 - 36000 £ per year.
A luxury hotel company in Rotherwick is seeking a Receptionist to be the first point of contact for guests, providing exceptional service. The role involves managing the reception desk, ensuring high customer care standards, and overseeing the Guest Service team.
Candidates should have excellent communication and administrative skills, with an understanding of outstanding service. Experience in reception is preferred but not essential. This position offers a pivotal role in enhancing the guest experience.
Front Desk Guest Experience Lead employer: Elite Hotels (Rotherwick) Ltd.
Contact Detail:
Elite Hotels (Rotherwick) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Guest Experience Lead
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what makes them unique will help you tailor your responses and show that you're genuinely interested in enhancing the guest experience.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your customer care skills during the interview. Share specific examples of how you've gone above and beyond for guests or clients in the past, even if it wasn't in a reception role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front Desk Guest Experience Lead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that align with the Front Desk Guest Experience Lead position. We love seeing how your background can enhance our guest service team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’re the right fit for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the luxury hotel company. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Front Desk Guest Experience Lead, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled guest interactions or resolved issues in the past. This will demonstrate your ability to provide exceptional service.
✨Demonstrate Team Leadership
Since you'll be overseeing the Guest Service team, it's important to highlight any leadership experience you have. Think of specific instances where you've motivated a team or improved service standards. This will show that you can lead by example and enhance the overall guest experience.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle various guest scenarios. Prepare for questions like 'What would you do if a guest was unhappy with their room?' or 'How would you manage a busy reception desk during peak hours?' Practising your responses will help you feel more confident and ready to impress.
