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- Tasks: Provide excellent customer service during night shifts and assist with guest needs.
- Company: Join the award-winning Ashdown Park Hotel & Country Club team.
- Benefits: Enjoy competitive pay, career development, free meals, and discounts on stays.
- Why this job: Perfect for night owls wanting to make a difference in hospitality.
- Qualifications: Customer service skills; hospitality experience preferred but not essential.
- Other info: Great opportunities for growth in a supportive team environment.
The predicted salary is between 1200 - 1600 £ per month.
If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. The role involves working nights (from 11pm to 7.30am). You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.
Key Responsibilities
- To ensure guests arriving and leaving the Hotel are greeted and helped in a professional, courteous way.
- To conduct floor walks and outside checks maintain a strong focus on the safety and security of our guests and premises.
- To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
- To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
- To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
- To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night.
- To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
- To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
- To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.
Night Porter Key Attributes
- To provide a warm, friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times.
- Have an excellent command of the English language both verbal and written.
- Outstanding communication skills.
- Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
- Able to demonstrate a clear understanding of the highest level of customer service.
- Willing to work on your own initiative as well as part of a team when required.
- Good attention to detail.
- Previous experience in a similar role and comfortable carrying out night audits would be desired.
- Keen to learn about the local area and hotel product knowledge.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Note Due to our rural location you will need your own transport.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
- Generous share of the monthly Service Charge (which is dependant upon overall sales performance).
- Career development with accredited training providers.
- Enhanced holiday programme & reward scheme for long service.
- Employee Assistance Programme - Hospitality Action.
- Meals provided by our talented kitchen team.
- Free parking and uniform laundering service.
- Generous 'Refer a Friend' bounty incentive.
- Great recognition awards for exceptional customer service.
- Reduced price stays in all of our hotels (after successful completion of probation period).
- Discounts available for spa treatments and for food and beverage (after successful completion of probation period).
- Smart Pension Scheme linked to Smart Rewards giving colleagues free, unlimited access to over 1200 discounts.
- Access to Stream which helps you keep track of your earnings in real-time, gives you access to the wages you have earned, helps you to save wages and gives you access to a financial health score checker.
For full details of the benefits on offer please check our website: careersatelitehotels.co.uk/why-work-elite.
Night Porter / Auditor in Forest Row employer: Elite Hotels (Rotherwick) Ltd.
Contact Detail:
Elite Hotels (Rotherwick) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter / Auditor in Forest Row
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Ashdown Park Hotel and its surroundings. This way, when you chat with the team or potential guests, you can show off your local knowledge and passion for the place.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet a guest arriving late at night or how you'd handle a complaint. Role-playing these scenarios with a friend can help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. They might share insights about the role or even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Night Porter / Auditor in Forest Row
Some tips for your application 🫡
Show Your Night Owl Side: Since this role is all about working nights, let us know why you're the perfect fit for those late hours. Share any experiences that highlight your ability to thrive when others are asleep!
Customer Service is Key: We love a warm welcome! Make sure to emphasise your customer service skills in your application. Share specific examples of how you've gone above and beyond for guests in the past.
Attention to Detail Matters: As a Night Porter, you'll need to keep everything running smoothly. Highlight your attention to detail in your application by mentioning any relevant experiences where this skill made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know Your Nighttime Role
Familiarise yourself with the specific responsibilities of a Night Porter. Understand the importance of customer service during late hours and be ready to discuss how you would handle late arrivals or early departures.
✨Show Off Your Local Knowledge
Since local knowledge is key for this role, brush up on nearby attractions, transport options, and entertainment. Be prepared to share your insights during the interview to demonstrate your enthusiasm for helping guests.
✨Highlight Your Communication Skills
Outstanding communication is crucial in hospitality. Practice articulating your thoughts clearly and confidently. Think of examples where you've successfully resolved guest complaints or provided excellent service.
✨Demonstrate Initiative and Team Spirit
This role requires both independence and teamwork. Prepare to discuss situations where you've taken initiative or worked effectively as part of a team. Show that you're adaptable and ready to support your colleagues when needed.
