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- Tasks: Deliver exceptional customer service and manage guest inquiries at the front desk.
- Company: Leading hospitality group in beautiful Forest Row, England.
- Benefits: Opportunities for personal development and career advancement.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and own transport required.
- Other info: Dynamic role with a chance to grow within a thriving company.
The predicted salary is between 28800 - 43200 £ per year.
A leading hospitality group in Forest Row, England, is seeking a Guest Relations Assistant to provide excellent customer service at the front desk. The ideal candidate will manage guest inquiries, handle cash transactions, and promote hotel services ensuring a stellar guest experience.
Applicants should possess strong communication skills and have their own transport due to the remote location. This dynamic role offers opportunities for personal development and career advancement within the company.
Guest Experience Concierge in Forest Row employer: Elite Hotels (Rotherwick) Ltd.
Contact Detail:
Elite Hotels (Rotherwick) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge in Forest Row
✨Tip Number 1
Make sure to research the hospitality group before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guest relations, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t forget to highlight any previous customer service experience during your conversations. Share specific examples of how you’ve gone above and beyond for guests in the past—it’ll show you’re ready to deliver a stellar experience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Guest Experience Concierge in Forest Row
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the Guest Experience Concierge role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer service in the past. This shows us that you understand what it takes to create a stellar guest experience.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively – this reflects the strong communication skills we're looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know the Company Inside Out
Before your interview, do some research on the hospitality group. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Experience Concierge, strong communication is key. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Customer Service Passion
Think of specific instances where you went above and beyond for a customer. Share these stories to illustrate your commitment to providing excellent service. This will resonate well with the interviewers who are looking for someone who truly cares about guest experiences.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, opportunities for personal development, and what success looks like in this role. This shows that you're not just interested in the job, but also in growing with the company.
