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- Tasks: Provide first-class service to guests, ensuring smooth check-in/out and handling enquiries efficiently.
- Company: Join the prestigious Grand Hotel, known for its excellence and warm hospitality.
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive work environment focused on your growth.
- Why this job: Be the face of an elite hotel and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for outstanding customer service are essential.
- Other info: Dynamic team atmosphere with opportunities for career advancement in the hospitality industry.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. Flexibility is key due to working early or late shifts, weekends and bank holidays.
Responsibilities:
- To greet guests at the desk, and check them in and out, escorting guests to their rooms if concierge are unavailable.
- Receive payment of guests’ accounts and operate the PDQ machines.
- To check availability and take correct details in order to sell rooms at the best possible rates and to enter reservations into the computer.
- To act as cashier for the guests and other departments, including exchanging foreign currency.
- To be part of a warm caring, professional Receptionist Team.
- To promote the Hotel over the telephone and know the facilities available in order to sell.
- To take brochure and tariff enquiries and enter reservations outside of Reservations office hours.
- To act as a Sales Person, promoting the image of the Hotel at all times.
About us:
Affectionately known as “The White Palace”, The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion. At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Benefits:
As a people focused Investor In People Company we offer a great range of benefits to the successful candidate. For full details please visit our careers page.
Receptionist in Eastbourne employer: Elite Hotels (Rotherwick) Ltd.
Contact Detail:
Elite Hotels (Rotherwick) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Eastbourne
✨Tip Number 1
Make sure you know the hotel inside out! Familiarise yourself with the facilities and services we offer. This way, when you chat with guests, you can confidently promote what makes us special.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling enquiries, being clear and approachable is key. Role-play with a friend to get comfortable with different scenarios you might face at the front desk.
✨Tip Number 3
Flexibility is crucial! Be ready to adapt to different shifts and busy periods. Show us that you can handle the hustle and bustle of a hotel environment, especially during peak times like weekends and holidays.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our Front of House Team at The Grand Hotel.
We think you need these skills to ace Receptionist in Eastbourne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’d fit right in with our Front of House Team.
Highlight Relevant Skills: Make sure to emphasise your communication and administration skills in your application. Even if you don’t have specific hotel experience, showcasing your understanding of outstanding service will catch our eye!
Be Detail-Oriented: Pay attention to the details in your application. Typos or unclear information can give the wrong impression. We’re looking for someone with an eye for detail, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know the Hotel Inside Out
Before your interview, make sure you research The Grand Hotel and its offerings. Familiarise yourself with the facilities, services, and any recent news about the hotel. This will not only show your enthusiasm but also help you answer questions about how you can promote the hotel effectively.
✨Demonstrate Outstanding Service Skills
Since the role is all about providing first-class service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to illustrate your understanding of what exceptional service looks like.
✨Show Off Your Communication Skills
As a receptionist, you'll need to communicate clearly and effectively. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to get comfortable with the flow of conversation.
✨Flexibility is Key
The job requires working various shifts, so be prepared to discuss your availability openly. Highlight your willingness to adapt to different schedules and your understanding of the importance of flexibility in the hospitality industry.