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For Companies At a Glance
- Tasks: Provide first-class service to guests, ensuring smooth check-in/out and handling enquiries efficiently.
- Company: Join the prestigious Grand Hotel, known for its excellence and warm hospitality.
- Benefits: Enjoy a range of benefits, including flexible shifts and opportunities for career growth.
- Why this job: Make a lasting impression on guests and be part of a dedicated team in a vibrant environment.
- Qualifications: Strong communication skills and a passion for outstanding service are essential.
- Other info: Flexible hours with early/late shifts; perfect for students looking for valuable experience.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check‑in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. Flexibility is key due to working early or late shifts, weekends and bank holidays.
Key Responsibilities
- To greet guests at the desk, and check them in and out, escorting guests to their rooms if concierge are unavailable.
- Receive payment of guests’ accounts and operate the PDQ machines.
- To check availability and take correct details in order to sell rooms at the best possible rates and to enter reservations into the computer.
- To act as cashier for the guests and other departments, including exchanging foreign currency.
- To be part of a warm caring, professional Receptionist Team.
- To promote the Hotel over the telephone and know the facilities available in order to sell.
- To take brochure and tariff enquiries and enter reservations outside of Reservations office hours.
- To act as a Sales Person, promoting the image of the Hotel at all times.
About us
Affectionately known as “The White Palace”, The Grand Hotel in Eastbourne has a well‑earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion. At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Benefits
As a people focused Investor In People Company we offer a great range of benefits to the successful candidate. For full details please visit our careers page.
Guest Relations Assistant in Eastbourne employer: Elite Hotels (Rotherwick) Ltd.
Contact Detail:
Elite Hotels (Rotherwick) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant in Eastbourne
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities and services offered at The Grand Hotel. This way, when you chat with guests, you can confidently promote what makes us special.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling enquiries, being articulate and warm will leave a lasting impression on our guests. Remember, you’re the first point of contact!
✨Tip Number 3
Be flexible and ready for anything! Our shifts can vary, so showing that you can adapt to different situations will make you stand out. Plus, it shows you’re committed to providing top-notch service, no matter the time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing benefits right there. Don’t wait too long; we might close applications early!
We think you need these skills to ace Guest Relations Assistant in Eastbourne
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us know why you’re passionate about providing outstanding service. Share any experiences where you’ve gone the extra mile for someone, as this will resonate with our commitment to excellence.
Highlight Your Communication Skills: Since you'll be the first point of contact for our guests, it’s crucial to showcase your communication skills. Use clear and friendly language in your application, and mention any relevant experience that demonstrates your ability to connect with people.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. You might also want to include examples of how you've demonstrated this skill in previous roles or situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t hesitate—get your application in as soon as possible!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know Your Service Standards
Before the interview, take some time to research what outstanding service looks like in the hospitality industry. Familiarise yourself with the specific standards of the hotel you're applying to, as this will help you demonstrate your understanding of first-class service during the interview.
✨Practice Your Communication Skills
As a Guest Relations Assistant, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts and showcasing your personality.
✨Show Your Flexibility
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or worked under pressure, as this will show your potential employer that you can handle the demands of the job.
✨Demonstrate Attention to Detail
During the interview, make sure to highlight instances where your attention to detail made a difference. Whether it’s catching a mistake in a reservation or ensuring a guest's special request was met, sharing these examples will illustrate your capability to maintain high standards in guest relations.
