At a Glance
- Tasks: Handle guest bookings and sales enquiries via phone and email with a professional touch.
- Company: Join Elite Hotels, dedicated to creating unforgettable guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in the hospitality industry.
- Other info: Weekend and evening shifts required; own transport needed due to rural location.
- Why this job: Be part of a dynamic team and enhance your customer service and sales skills.
- Qualifications: Confident communication skills and a positive attitude; experience is a plus but not essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Reservations Sales Agent you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and conference office and be responsible for your own administration. You will have the ability to upsell and maximise sales as part of your day to day role and as such, will be aware of competitor’s facilities, process and special promotions. Be familiar with all hotel facilities and be confident in promoting and recommending these to guests. You will be able to provide the highest quality of service to the guests, with the aim of exceeding expectations at all times.
The Reservations Office is open every day so some weekend working will be involved, as well as some evenings until 7pm.
Key Attributes:- A resilient and confident telephone manner
- Previous experience as a Receptionist or Reservationist in hospitality is preferred but not essential as we are looking for the right person with the right attitude
- Able to provide exceptional levels of customer service
- Outstanding communication and sales skills, respond positively to targets
- Excellent administration, organisation, IT skills and attention to detail is paramount
- Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reservationist in East Grinstead employer: Elite Hotels (Rotherwick) Ltd.
At Elite Hotels, we pride ourselves on fostering a supportive and vibrant work culture where every team member is valued. As a Reservationist, you will enjoy opportunities for personal growth and development while working in a picturesque rural setting that enhances the guest experience. With a focus on exceptional customer service and teamwork, we offer a rewarding environment that encourages you to excel and make a meaningful impact.
Contact Details:
Elite Hotels (Rotherwick) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in East Grinstead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elite Hotels (Rotherwick) Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elite Hotels (Rotherwick) Ltd.
Don't be shy about reaching out to Elite Hotels (Rotherwick) Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservationist in East Grinstead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elite Hotels (Rotherwick) Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
