Food & Beverage Assistant in East Grinstead

We are seeking friendly, enthusiastic and flexible Food and Beverage (F&B) Assistants with a passion for hospitality to join our team. As a F&B Assistant you will help ensure that our customers across our catering operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible. Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars and Room Service. Dependent on business needs, you may specialise or the role could also take you to any of the Hotel's food and beverage operations with the appropriate training provided.

Key Responsibilities

• To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
• To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
• To ensure meeting rooms, functions, lounge and restaurants are set up as required and assist at special events such as weddings, receptions and corporate events, and carry out cleaning duties each day as directed.
• Take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences.
• Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
• Follow all food hygiene and safety protocols at all times.

Key Attributes

• Must have a professional, friendly and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
• Must be of smart appearance, with care taken over personal presentation and of work wear.
• Previous experience in food and beverage service is preferred, however full training will be given.
• What is required is flexibility, reliability and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
• Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• Must be reliable once committed to work an offered shift and able to work flexible hours, including early mornings, evenings and weekends as required.
• Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
• A reasonable level of fitness in order to work an 8 hour shift in a physically active role.

Benefits

• Generous share of the monthly Service Charge (which is dependant upon overall sales performance).
• Career development with accredited training providers.
• Employee Assistance Programme - Hospitality Action.
• Meals provided by our talented kitchen team.
• Free parking and uniform laundering services.
• Generous 'Refer a Friend' bounty incentive.
• Great recognition awards for exceptional customer service.
• Reduced price stays in all of our hotels subject to availability.
• Discounts available for spa treatments and for food and beverage subject to availability.
• Uniform provided.
• Smart Pension Scheme for eligible workers which is linked to Smart Rewards giving employees free, unlimited access to over 1200 discounts.
• Access to Stream, which helps you keep track of your earnings in real-time; gives you access to the wages you have earned, helps you to save wages and gives you access to a financial health score checker.