At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and valued.
- Company: Join a prestigious hotel known for its exceptional service and warm atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Perfect for those looking to kickstart their career in hospitality.
- Why this job: Make a lasting impression on guests and be part of a dynamic team.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25290 - 30910 £ per year.
Receptionist Overview
To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel.
As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.
As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel.
We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards.
Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service.
You will have excellent communication and administration skills as well as an eye for detail.
Receptionist Key Responsibilities
- To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon.
Red Star and Elite Standards to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
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Receptionist in Hook employer: Elite Hotels (Rotherwick) Ltd.
At Elite Hotels, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Food & Beverage Supervisor, you will enjoy competitive benefits, a collaborative environment, and the opportunity to lead a dedicated team in delivering exceptional service, all while working in a stunning hotel setting that enhances your professional experience.
Contact Details:
Elite Hotels (Rotherwick) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Hook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elite Hotels (Rotherwick) Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elite Hotels (Rotherwick) Ltd.
Don't be shy about reaching out to Elite Hotels (Rotherwick) Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Hook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elite Hotels (Rotherwick) Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
