At a Glance
- Tasks: Greet guests, manage luggage, and ensure a smooth experience at our hotel.
- Company: Join Elite Hotels, where we prioritise exceptional guest experiences.
- Benefits: Flexible hours, friendly team, and opportunities to learn and grow.
- Other info: Enjoy a dynamic role in a beautiful rural setting.
- Why this job: Be the face of hospitality and create memorable moments for guests.
- Qualifications: Customer service skills, friendly attitude, and a full driving licence required.
The predicted salary is between 9.9 - 12.1 £ per hour.
Working as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on occasion will provide support to the reception team during busy periods. You will handle guests’ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.
Key Responsibilities:
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
- To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary.
- To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure you are aware of and have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure.
- To ensure you are aware each day of the in-house activities, conferences and functions taking place in the hotel.
- To respond promptly and professionally with a wide range of issues and liaise with Head of Department.
Key Attributes:
- Excellent level of customer service; motivated to engage with guests and go the extra mile for guests and colleagues.
- Friendly, courteous and helpful with excellent communication skills.
- Hands on approach to work, always being productive and looking to improve.
- Possess a positive 'can do' attitude with a desire to learn.
- Well groomed and able to maintain smart appearance.
- Able to deal with a wide range of issues, maintaining your own calm demeanour at all times.
- Be fit and capable given the physical demands of the role.
- Able to work on your own initiative as required.
- IT literate.
- A full driving license is required.
- Due to our rural location, you will need your own transport.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Concierge/Hall Porter - Casual in East Grinstead employer: Elite Hotels (Rotherwick) Ltd.
At Elite Hotels, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Food & Beverage Supervisor, you will enjoy competitive benefits, a collaborative environment, and the opportunity to lead a dedicated team in delivering exceptional service, all while working in a stunning hotel setting that enhances your professional experience.
Contact Details:
Elite Hotels (Rotherwick) Ltd. Recruitment Team
