At a Glance
- Tasks: Support a busy helpdesk, ensuring jobs are logged and completed on time.
- Company: Join a dynamic Facilities Management company in Derby.
- Benefits: Competitive salary around £30,000 plus a comprehensive package.
- Other info: Immediate start available for the right candidate.
- Why this job: Be part of a fast-paced environment and enhance your customer service skills.
- Qualifications: Experience in FM helpdesk or administration and strong organisational skills.
The predicted salary is between 27800 - 32000 £ per year.
- Lead FM Helpdesk Assistant
- 📍 Derby 💰 Circa £30,000 DOE + Package 🕒 Full Time | Permanent | Office Based
Elite Hire Solutions are looking for an experienced Lead FM Helpdesk Assistant to join a busy Facilities Management company based in Derby.
This is a full-time, office-based role and would suit someone who has worked within Facilities Management and enjoys working in a fast-paced environment.
The Role
You'll be responsible for supporting the day-to-day running of a busy helpdesk, making sure jobs are logged, scheduled and completed on time while providing excellent customer service.
Duties will include
- Logging reactive, planned and quoted works onto the CAFM system.
- Scheduling engineers and subcontractors.
- Monitoring jobs to ensure SLA targets are met.
- Updating clients on the progress of their jobs.
- Liaising with engineers, clients and suppliers.
- Uploading job sheets and completion paperwork.
- Chasing outstanding jobs and subcontractors.
- Managing emails and answering customer queries.
- Supporting the management team when required.
What we're looking for
- Previous Facilities Management helpdesk or FM administration experience.
- Strong administration and organisational skills.
- Experience using a CAFM system (Coins experience is an advantage but not essential).
- Good knowledge of Microsoft Office.
- Excellent communication and customer service skills.
- Able to work well under pressure and manage a busy workload.
What's on offer?
- Circa £30,000 depending on experience.
- Company package.
- Permanent, full-time position.
- Office-based role in Derby.
- Immediate start available for the right person.
If you have Facilities Management helpdesk experience and are looking for your next opportunity, we'd love to hear from you
Lead FM Helpdesk Assistant in Derby employer: Elite Hire Solutions
Elite Hire Solutions is an exceptional employer located in the heart of North Tawton, Devon, offering a dynamic work environment for skilled Industrial Plumbers. With a focus on long-term projects in the food production sector, employees benefit from competitive hours, overtime opportunities, and a supportive culture that values reliability and expertise. Join us to advance your career while contributing to meaningful projects in a thriving industry.
