FM / HELPDESK COORDINATOR Location: Derby Salary: £30,000 Hours: Monday – Friday, 8:00am – 4:30pm Job Type: Full Time, Permanent We are currently looking for an experienced FM / Helpdesk Coordinator to join a busy Facilities Management team based in Allenton, Derby. The role will be responsible for coordinating engineers and subcontractors, booking in reactive and planned works, updating clients and ensuring jobs are completed within agreed timescales. Key Responsibilities * Logging reactive, planned and quoted works onto the CAFM system. * Scheduling and booking engineers and subcontractors onto jobs. * Managing engineers’ diaries and ensuring jobs are completed on time. * Monitoring job progress and ensuring SLAs are met. * Liaising directly with engineers regarding planned works and urgent reactive call-outs. * Communicating with clients and providing regular updates on job progress. * Managing incoming emails and responding to client queries and chases. * Chasing suppliers and subcontractors where required. * Updating client systems and ensuring all job information is kept accurate. * Collating and uploading relevant paperwork and job completion documents. * Assisting with overdue reports and helping to drive outstanding jobs through to completion. * Providing general administrative support to the FM team. About You The ideal candidate will have previous experience within Facilities Management, Helpdesk, Service Coordination, Engineering Coordination or a similar environment. You will need to be highly organised, have excellent attention to detail and be comfortable managing multiple jobs and engineers at the same time. Key requirements: * Previous administration and/or Facilities Management experience. * Experience scheduling or coordinating engineers would be highly desirable. * Excellent communication skills, both written and verbal. * Good knowledge of Microsoft Office. * Strong organisational and time management skills. * Ability to work under pressure and prioritise a busy workload. * Good customer service skills. * Confident dealing with engineers, clients, suppliers and subcontractors. * A proactive approach with the ability to work both independently and as part of a small team. This would suit someone with experience as a Service Coordinator, Helpdesk Coordinator, Facilities Coordinator, Maintenance Coordinator, Engineer Scheduler or Service Administrator
FM Helpdesk Coordinator in Derby employer: Elite Hire Solutions
Join a dynamic team as a Plumbing and Heating Engineer, where your expertise will be valued and rewarded. With a competitive salary, generous holiday allowance, and opportunities for professional development through manufacturer training, we foster a supportive work culture that prioritises employee growth and satisfaction. Enjoy the benefits of a company vehicle, fuel card, and a bonus scheme while working independently on diverse customer sites across the region.
StudySmarter Expert Advice🤫
We think this is how you could land FM Helpdesk Coordinator in Derby
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Elite Hire Solutions, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like FM Helpdesk Coordinator at Elite Hire Solutions.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Elite Hire Solutions
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
