Facilities Administrator / Helpdesk Coordinator Location: Derby Salary: £30,000 Hours: Monday – Friday, 8:00am – 4:30pm Job Type: Full Time, Permanent We are currently recruiting for an experienced Facilities Administrator / Helpdesk Coordinator to join a busy Facilities Management team based in Derby. This role would suit someone with a background in Facilities Management, construction or facilities-related administration, who understands the importance of keeping jobs organised, maintaining accurate records and ensuring a smooth-running helpdesk operation. You will be responsible for providing administrative and helpdesk support, logging maintenance requests, coordinating engineers and subcontractors, updating client systems and ensuring all work is tracked through to completion. Previous experience within facilities management, construction or a related administrative environment is essential. Key Responsibilities * Logging reactive, planned and quoted works onto the CAFM system. * Providing day-to-day administrative support to the Facilities Management team. * Coordinating and scheduling engineers and subcontractors for maintenance works. * Monitoring job progress and ensuring works are completed within agreed SLAs. * Managing incoming calls, emails and helpdesk enquiries. * Liaising with clients, engineers, suppliers and subcontractors to obtain updates and resolve queries. * Keeping client systems, spreadsheets and job records accurate and up to date. * Chasing outstanding jobs, overdue paperwork and work completion reports. * Collating, checking and uploading job sheets, certificates and relevant compliance documentation. * Assisting with reports, job trackers and general facilities administration. * Prioritising urgent requests and ensuring outstanding actions are followed up. * Supporting the wider team to ensure an efficient and professional service is delivered to clients. About You We are looking for an organised, proactive administrator who has a good understanding of facilities, maintenance or construction environments. You will be confident managing a busy workload, communicating with different stakeholders and keeping accurate records. You should be comfortable working in a fast-paced environment where priorities can change throughout the day. Essential Requirements * Previous experience in Facilities Management, construction or a related administrative role. * Experience providing administrative support within a facilities, maintenance, building services or construction environment. * Strong organisational skills and excellent attention to detail. * Good written and verbal communication skills. * Confident using Microsoft Office, including Outlook and Excel. * Ability to manage multiple tasks and prioritise workloads effectively. * A professional telephone manner and good customer service skills. * Confidence liaising with clients, engineers, suppliers and subcontractors. * A proactive approach to chasing outstanding actions and keeping records up to date. * Ability to work independently and as part of a busy team. Desirable Experience * Previous experience in a facilities helpdesk or service coordination role. * Familiarity with CAFM systems, maintenance scheduling or job management software. * Experience monitoring SLAs, reactive maintenance requests and planned preventative maintenance (PPM). * Knowledge of maintenance paperwork, job sheets and compliance documentation. Who Would This Suit? This opportunity would suit candidates currently working as a Facilities Administrator, Facilities Helpdesk Administrator, Construction Administrator, FM Administrator, Helpdesk Coordinator, Maintenance Administrator or Service Coordinator, provided they have relevant facilities or construction industry experience. Please note: Candidates with general administration experience only, without a facilities management, construction or related industry background, will not be suitable for this position
Facilities Administrator/ Helpdesk Coordinator in Derby employer: Elite Hire Solutions
Join a dynamic team as a Plumbing and Heating Engineer, where your expertise will be valued and rewarded. With a competitive salary, generous holiday allowance, and opportunities for professional development through manufacturer training, we foster a supportive work culture that prioritises employee growth and satisfaction. Enjoy the benefits of a company vehicle, fuel card, and a bonus scheme while working independently on diverse customer sites across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Administrator/ Helpdesk Coordinator in Derby
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Elite Hire Solutions, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Facilities Administrator/ Helpdesk Coordinator at Elite Hire Solutions.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Elite Hire Solutions
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
