Elite Hair Lounge | Stockwell & Lewisham, London
We’re looking for an organised, commercially minded Operations Manager to take ownership of day-to-day operations across our two salons.
This is a hands‑on leadership role covering recruitment, team performance, financial oversight, inventory and client experience. Working closely with our Founder and salon managers, you’ll build reliable systems, resolve problems and keep both locations running consistently as we grow.
We need someone who takes initiative, follows through and can make sound decisions within agreed budgets and authority.
THE ROLE
Recruitment & team management
- Own recruitment from identifying staffing gaps through to interviews, offers and onboarding.
- Build a pipeline of talented stylists and support staff.
- Plan staffing and rotas around client demand, service capacity and labour budgets.
- Manage and support salon managers, setting clear expectations and following up on performance.
- Coordinate training, development and performance reviews.
- Monitor weekly revenue, operating costs and branch performance against agreed targets.
- Track payroll costs, stock spend, supplier invoices and upcoming payment commitments.
- Maintain a clear view of cash requirements alongside the Founder and accountants.
- Check daily takings, payment discrepancies, deposits and refunds.
- Identify avoidable costs and opportunities to improve profitability without compromising service.
- Ensure payroll information and financial records reach the accountants accurately and on time.
KPIs & reporting
- Maintain a straightforward weekly dashboard for each salon.
- Track revenue, average client spend, diary utilisation, rebooking, client retention, cancellations, retail sales and labour costs.
- Lead weekly manager meetings with clear actions, owners and deadlines.
- Investigate missed targets and implement practical improvements.
- Give the Founder concise updates covering results, risks and decisions requiring approval.
Inventory & purchasing
- Take ownership of stock control across both locations.
- Introduce minimum stock levels, regular stock counts and a reliable ordering schedule.
- Manage supplier relationships and purchasing within agreed budgets.
- Monitor product usage, wastage and discrepancies.
- Keep essential products available while avoiding excess stock and unnecessary spending.
- Maintain consistent standards for cleanliness, presentation, equipment and service.
- Carry out regular branch checks and ensure issues are resolved.
- Oversee complaints and service recovery within agreed policies.
- Ensure teams use Zenoti effectively for bookings, deposits, waitlists, client records and reporting.
- Work with managers to fill diary gaps and improve rebooking.
- Keep operating procedures, maintenance schedules and relevant compliance records organised and up to date.
WHAT WE’RE LOOKING FOR
- Experience managing operations in salons, beauty, retail, hospitality or a similar service business.
- Experience overseeing more than one location is desirable.
- Strong recruitment, people management and financial reporting skills.
- Confidence working with budgets, spreadsheets, KPIs and booking systems.
- A practical approach to problem-solving and the confidence to hold teams accountable.
- The ability to prioritise, make decisions and see tasks through to completion.
- Availability to work regularly across our Stockwell and Lewisham salons.
- Zenoti experience is an advantage.
WHAT SUCCESS LOOKS LIKE
Well-staffed salons, reliable stock availability, consistent service standards, accurate reporting and stronger financial control. Managers know what they are accountable for, actions get completed and routine operations run without constant Founder involvement.
#J-18808-Ljbffr
