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- Tasks: Transform customer goals into innovative technical designs and lead complex projects.
- Company: Join a leading B2B telecoms company with a focus on collaboration and innovation.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Dynamic role with opportunities for career growth and involvement in cutting-edge technology.
- Why this job: Make a real impact by shaping solutions that enhance customer experiences.
- Qualifications: Proven experience in technical design, strong communication skills, and a passion for mentoring.
The predicted salary is between 70000 - 90000 £ per year.
The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the Design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operational readiness. The role works closely with Sales, Delivery, Support, suppliers and most importantly customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes. The TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end.
Key responsibilities of the role include:
- Act as technical authority throughout the customer journey.
- Engage directly with customers through workshops and technical meetings.
- Understand customer business objectives and translate them into technical requirements.
- Support Sales in solution validation to help win deals.
- Mentor and support Engineers as required.
- Act as a 4th line escalation point, liaising with customers and suppliers.
- Lead structured handovers between Sales, Delivery and Support.
- Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with.
- Architect and oversee complex migrations and platform transitions.
- Identify technical risks and define mitigation strategies.
- Own the design lifecycle and governance.
- Own and produce the High-Level Design (HLD) during the pre-sales cycle.
- Validate solution architecture, licensing, hardware and professional service volumes.
- Liaise with suppliers to ensure services are fit for purpose and correctly designed.
- Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required).
- Support Engineers during complex implementations and cutovers.
- Maintain accountability for technical delivery against agreed specifications.
- Own and manage changes where design evolves, managing change control and limit scope creep.
- Manage technical escalations with vendors and suppliers as needed.
- Support development of the LLD and As built documentation ahead of service transition.
- Own technical validation prior to service acceptance.
- Own the Low-Level Design (LLD), produced by Engineers, defining demarcation of responsibility.
- Lead Delivery-to-Support handover ensuring operational readiness.
- Drive standardisation, best practice and repeatable design frameworks.
- Contribute to continuous improvement of delivery and design processes.
The person specification, skills, knowledge and competencies required include:
- Essential
- Proven experience in a senior technical design or architecture role within B2B telecoms.
- Strong experience delivering UC and voice solutions in medium and enterprise environments.
- Experience with multi-vendor UC and hybrid environments.
- Exposure to connectivity, SIP, networking and security architecture.
- Current or recent certifications in Mitel and Zoom.
- Demonstrable experience translating customer goals into technical designs.
- Experience producing and owning High-Level Designs and design governance.
- Strong stakeholder management across Sales, Delivery, Support and suppliers.
- Experience mentoring engineers and supporting delivery teams.
- Ability to act as a senior escalation point (4th line support).
- Strong understanding of licensing models, hardware, and professional services.
- Commercial awareness with focus on margin protection and delivery risk.
- Excellent communication skills with technical and non-technical audiences.
- High attention to detail, accountability, and ownership of outcomes.
- Desirable
- Experience supporting large-scale migrations and multi-site deployments.
- ITIL-aligned operational experience.
- Background in solutions architecture or senior presales engineering.
Technical Design Architect employer: Elite Group
Contact Detail:
Elite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Design Architect
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This way, when you chat with them, you can show off your knowledge and how you fit into their world.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which is gold in the job hunt!
✨Tip Number 3
Prepare for those technical discussions! Brush up on your knowledge of UC and voice solutions, and be ready to discuss how you've tackled similar challenges in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Design Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical design and architecture, especially in B2B telecoms. We want to see how your skills align with the role of a Technical Design Architect!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve translated customer goals into successful technical designs. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experience and how it relates to the key responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Elite Group
✨Know Your Tech Inside Out
As a Technical Design Architect, you need to be well-versed in the technologies you'll be discussing. Brush up on your knowledge of UC and voice solutions, especially with Mitel and Zoom. Be ready to explain how you've translated customer goals into technical designs in past roles.
✨Engage with Real Scenarios
Prepare for the interview by thinking of specific examples where you've engaged directly with customers. Discuss how you led workshops or technical meetings, and how you ensured that the solutions met their business objectives. This will show your hands-on experience and ability to communicate effectively.
✨Showcase Your Mentoring Skills
Since mentoring engineers is a key part of the role, be prepared to share instances where you've supported or guided teams. Highlight your approach to mentoring and how it has positively impacted project outcomes. This demonstrates your leadership capabilities and commitment to team success.
✨Understand the Bigger Picture
Familiarise yourself with the company's products and services, as well as their competitors. Be ready to discuss how you can contribute to the product roadmap and improve delivery processes. Showing that you have a commercial awareness and focus on margin protection will set you apart from other candidates.