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For Companies At a Glance
- Tasks: Transform customer goals into innovative technical designs and lead complex projects.
- Company: Join a leading B2B telecoms company with a focus on collaboration and innovation.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
- Why this job: Make a real impact by shaping solutions that enhance customer experiences.
- Qualifications: Experience in technical design, strong communication skills, and a passion for technology.
The predicted salary is between 70000 - 90000 £ per year.
The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the Design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operational readiness. The role works closely with Sales, Delivery, Support, suppliers and most importantly customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes. The TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end.
Key responsibilities of the role include:
- Act as technical authority throughout the customer journey.
- Engage directly with customers through workshops and technical meetings.
- Understand customer business objectives and translate them into technical requirements.
- Support Sales in solution validation to help win deals.
- Mentor and support Engineers as required.
- Act as a 4th line escalation point, liaising with customers and suppliers.
- Lead structured handovers between Sales, Delivery and Support.
- Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with.
- Architect and oversee complex migrations and platform transitions.
- Identify technical risks and define mitigation strategies.
- Own the design lifecycle and governance.
- Own and produce the High-Level Design (HLD) during the pre-sales cycle.
- Validate solution architecture, licensing, hardware and professional service volumes.
- Liaise with suppliers to ensure services are fit for purpose and correctly designed.
- Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required).
- Support Engineers during complex implementations and cutovers.
- Maintain accountability for technical delivery against agreed specifications.
- Own and manage changes where design evolves, managing change control and limit scope creep.
- Manage technical escalations with vendors and suppliers as needed.
- Support development of the LLD and As built documentation ahead of service transition.
- Own technical validation prior to service acceptance.
- Own the Low-Level Design (LLD), produced by Engineers, defining demarcation of responsibility.
- Lead Delivery-to-Support handover ensuring operational readiness.
- Drive standardisation, best practice and repeatable design frameworks.
- Contribute to continuous improvement of delivery and design processes.
The person specification, skills, knowledge and competencies required include:
Essential
- Proven experience in a senior technical design or architecture role within B2B telecoms.
- Strong experience delivering UC and voice solutions in medium and enterprise environments.
- Experience with multi-vendor UC and hybrid environments.
- Exposure to connectivity, SIP, networking and security architecture.
- Current or recent certifications in Mitel and Zoom.
- Demonstrable experience translating customer goals into technical designs.
- Experience producing and owning High-Level Designs and design governance.
- Strong stakeholder management across Sales, Delivery, Support and suppliers.
- Experience mentoring engineers and supporting delivery teams.
- Ability to act as a senior escalation point (4th line support).
- Strong understanding of licensing models, hardware, and professional services.
- Commercial awareness with focus on margin protection and delivery risk.
- Excellent communication skills with technical and non-technical audiences.
- High attention to detail, accountability, and ownership of outcomes.
Desirable
- Experience supporting large-scale migrations and multi-site deployments.
- ITIL-aligned operational experience.
- Background in solutions architecture or senior presales engineering.
Technical Design Architect in Preston employer: Elite Group
Contact Detail:
Elite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Design Architect in Preston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in real-time! Consider setting up a portfolio or a personal project that showcases your technical design prowess. This can be a great conversation starter during interviews and helps you stand out from the crowd.
✨Tip Number 3
Prepare for those tricky interview questions! Research common technical design scenarios and think through how you would approach them. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight how your experience aligns with the role of Technical Design Architect, and let’s get the conversation started!
We think you need these skills to ace Technical Design Architect in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical design and architecture, especially in B2B telecoms. We want to see how your skills align with the role of a Technical Design Architect, so don’t hold back!
Showcase Your Communication Skills: Since this role involves engaging with customers and stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey complex technical concepts to both technical and non-technical audiences.
Highlight Relevant Experience: Be sure to emphasise your experience with UC and voice solutions, as well as any exposure to multi-vendor environments. We’re looking for someone who can translate customer goals into robust technical designs, so share specific examples from your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Elite Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around UC and voice solutions. Be ready to discuss how you've translated customer goals into technical designs in the past. This role is all about demonstrating your expertise, so be prepared to showcase your experience with High-Level Designs and design governance.
✨Engage with Real Scenarios
Think of specific examples where you've engaged directly with customers during workshops or technical meetings. Be ready to explain how you identified their business objectives and translated them into actionable technical requirements. This will show that you understand the importance of customer-focused outcomes.
✨Show Off Your Mentoring Skills
Since mentoring engineers is a key part of this role, come prepared with examples of how you've supported and guided teams in the past. Highlight any experiences where you've acted as a senior escalation point and how you managed technical challenges effectively.
✨Demonstrate Stakeholder Management
This position requires strong stakeholder management skills, so think about times when you've successfully liaised with Sales, Delivery, Support, and suppliers. Be ready to discuss how you maintained accountability for technical delivery and ensured operational readiness during handovers.