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For Companies At a Glance
- Tasks: Engage with customers through calls, pitch products, and achieve sales targets.
- Company: Join Elite Group, a leading sustainable Cloud Communications Provider focused on customer experience.
- Benefits: Enjoy hybrid working, birthday off, loyalty rewards, and mental wellbeing support.
- Why this job: Be part of a supportive culture that values growth, celebrates success, and offers career progression.
- Qualifications: Experience in telesales and telecoms, strong communication skills, and a desire to meet KPIs.
- Other info: Work from home two days a week and enjoy regular coaching for personal development.
The predicted salary is between 28800 - 42000 £ per year.
Apply today and join an incredible team.
Job Overview
We are looking for a highly driven Inside Sales Executive to join our dynamic sales team and support the business in increasing revenue and product penetration within the Elite customer base. You will be expected to directly cross-sell strategic products into the general base (typically smaller businesses with up to 50 employees) by making outbound calls and adding incremental value through the sales you make. You will also receive inbound leads from the SDR team once you are carrying a full target. The ideal candidate will be self-motivated, have experience in the telecoms industry, and be ready to take on a new and rewarding challenge!
This is a fast-paced environment, and the expectation is that you hit the ground running once induction is completed. You will receive regular coaching and support to develop your skills, along with a personal development plan to help you achieve your career objectives.
We operate a structured hybrid working scheme to support our employees in their work-life balance. Office working days are Monday, Wednesday and Friday and Tuesdays and Thursdays are working from home days. Employees who live more than 40 miles away from a Company office are usually home workers, with agreed office attendance at least once a month.
Activities
- Achieving monthly sales targets by proactively engaging with existing customers and new leads, primarily through daily telephone outreach.
- Working closely with other teams and departments to achieve shared objectives and drive business growth.
- Confidently pitching new products and services to the customer base, aiming to close deals efficiently over the phone.
- Providing accurate sales forecasts to your manager as needed, ensuring timely and reliable reporting.
- Taking ownership of problem resolution, striving to resolve issues independently before escalating, ensuring customer satisfaction.
- Collaborating with marketing to create and execute impactful sales campaigns.
- Maintaining up-to-date knowledge of products and services to ensure informed customer interactions and accurate sales pitches.
- Using the CRM system to track and record all sales interactions, ensuring data accuracy and effective follow-up.
- Responding to incoming inquiries (email and phone) promptly, maintaining high standards of professionalism and efficiency within set timeframes.
- Previous experience in a telesales role, consistently working towards KPIs and successfully closing deals.
- Telecoms experience in a similar role.
- A desire to work in a KPI and target-driven environment, with a strong focus on performance.
- Excellent communication skills, including face-to-face, telephone, and email interactions.
- Prioritisation and negotiation skills to effectively manage multiple tasks and customer needs.
- Troubleshooting and problem-solving skills to handle challenges and provide resolutions.
- Organised with strong time management skills, ensuring efficiency and productivity.
- Computer literate, with knowledge of email systems, Microsoft Word, and Excel.
- Ability to work from the Chorley office 3 days a week (Monday, Wednesday, and Friday), with the flexibility to work from home on Tuesdays and Thursdays.
- Knowledge of ServiceNow or similar CRM system.
- Understanding of connectivity/networks.
Here’s why you’ll love working for us:
Our vision is to be the leading sustainable Cloud Communications Provider, delivering world-class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion. We will invest in your learning and celebrate your successes by recognising and rewarding your hard work.
Some of our company benefits include:
- Your Birthday off
- Enhanced Maternity & Paternity Leave
- Employee loyalty rewards
- Accredited Investors in People organisation
- Regular company events
- Plenty of scope for progression and opportunities for training – technical and management
- Achievement celebrations & rewards
- Medical schemes and cycle-to-work initiatives
- Mental wellbeing and financial wellbeing support
#WeAreElite
Elite Group is part of the New Technology Group – an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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Inside Sales Executive employer: Elite Group
Contact Detail:
Elite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Executive
✨Tip Number 1
Familiarise yourself with the telecoms industry and our specific products. Understanding the nuances of what we offer will help you confidently pitch to potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on outbound calls, honing your ability to engage customers over the phone will be crucial in making a strong impression and closing deals.
✨Tip Number 3
Get comfortable with using CRM systems like ServiceNow. Being proficient in tracking sales interactions and managing customer data will not only streamline your workflow but also show us that you're ready to hit the ground running.
✨Tip Number 4
Network with current employees or others in the industry. Building connections can provide valuable insights into our company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Inside Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in the telecoms industry. Emphasise any achievements related to meeting KPIs and closing deals, as these are crucial for the Inside Sales Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and how your skills align with the job description. Mention your ability to work in a fast-paced environment and your experience with outbound calls and customer engagement.
Showcase Communication Skills: In your application, highlight your excellent communication skills. Provide examples of how you've effectively engaged with customers over the phone or through email, as this is essential for the role.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully resolved customer issues independently. This will show your potential employer that you can take ownership of challenges and ensure customer satisfaction.
How to prepare for a job interview at Elite Group
✨Know Your Products
Familiarise yourself with the products and services offered by the company. Be prepared to discuss how these can benefit potential customers, especially in the telecoms industry, as this will demonstrate your understanding and ability to pitch effectively.
✨Demonstrate Your Sales Skills
Prepare to share specific examples of your previous sales achievements, particularly in telesales. Highlight your experience in meeting KPIs and closing deals, as this will show that you are results-driven and capable of thriving in a target-driven environment.
✨Practice Your Communication
Since the role involves a lot of telephone outreach, practice your communication skills. Be clear, concise, and confident in your responses. Consider conducting mock interviews or role-playing scenarios to enhance your telephone pitching abilities.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've handled challenges in previous roles. Provide examples of how you've resolved customer issues independently, as this will illustrate your ability to take ownership and ensure customer satisfaction.
