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- Tasks: Transform customer goals into scalable tech designs and lead the design lifecycle.
- Company: Join a leading B2B telecoms company with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for mentorship and career advancement.
- Why this job: Make a real impact by shaping solutions that enhance customer experiences.
- Qualifications: Proven experience in technical design and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the Design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operational readiness. The role works closely with Sales, Delivery, Support, suppliers and most importantly customers, engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes.
The TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end.
Key responsibilities of the role include:
- Act as technical authority throughout the customer journey.
- Engage directly with customers through workshops and technical meetings.
- Understand customer business objectives and translate them into technical requirements.
- Support Sales in solution validation to help win deals.
- Mentor and support Engineers as required.
- Act as a 4th line escalation point, liaising with customers and suppliers.
- Lead structured handovers between Sales, Delivery and Support.
- Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with.
- Architect and oversee complex migrations and platform transitions.
- Identify technical risks and define mitigation strategies.
- Own the design lifecycle and governance.
- Own and produce the High-Level Design (HLD) during the pre-sales cycle.
- Validate solution architecture, licensing, hardware and professional service volumes.
- Liaise with suppliers to ensure services are fit for purpose and correctly designed.
- Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required).
- Support Engineers during complex implementations and cutovers.
- Maintain accountability for technical delivery against agreed specifications.
- Manage technical escalations with vendors and suppliers as needed.
- Support development of the LLD and As built documentation ahead of service transition.
- Own technical validation prior to service acceptance.
- Own the Low-Level Design (LLD), produced by Engineers, defining demarcation of responsibility.
- Lead Delivery-to-Support handover ensuring operational readiness.
- Drive standardisation, best practice and repeatable design frameworks.
- Contribute to continuous improvement of delivery and design processes.
The person specification, skills, knowledge and competencies required include:
Essential
- Proven experience in a senior technical design or architecture role within B2B telecoms.
- Strong experience delivering UC and voice solutions in medium and enterprise environments.
- Experience with multi-vendor UC and hybrid environments.
- Exposure to connectivity, SIP, networking and security architecture.
- Current or recent certifications in Mitel and Zoom.
- Demonstrable experience translating customer goals into technical designs.
- Experience producing and owning High-Level Designs and design governance.
- Strong stakeholder management across Sales, Delivery, Support and suppliers.
- Experience mentoring engineers and supporting delivery teams.
- Ability to act as a senior escalation point (4th line support).
- Strong understanding of licensing models, hardware, and professional services.
- Commercial awareness with focus on margin protection and delivery risk.
- Excellent communication skills with technical and non-technical audiences.
- High attention to detail, accountability, and ownership of outcomes.
Desirable
- Experience supporting large-scale migrations and multi-site deployments.
- ITIL-aligned operational experience.
- Background in solutions architecture or senior presales engineering.
Technical Design Architect in Chorley employer: Elite Group
Contact Detail:
Elite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Design Architect in Chorley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in translating customer goals into technical designs. Share specific examples of how you've tackled challenges in previous roles to demonstrate your value.
✨Tip Number 3
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your skills in managing design lifecycles and mentoring teams can contribute to their success. Tailor your answers to reflect their needs and show that you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Technical Design Architect in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Design Architect role. Highlight your experience in translating customer goals into technical designs and any relevant certifications you have, like Mitel or Zoom. We want to see how your skills align with our needs!
Showcase Your Experience: When detailing your past roles, focus on your experience in B2B telecoms and delivering UC and voice solutions. Use specific examples that demonstrate your ability to manage stakeholders and mentor engineers. This will help us see how you can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate high attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Elite Group
✨Know Your Tech Inside Out
As a Technical Design Architect, you need to be well-versed in the technologies you'll be discussing. Brush up on your knowledge of UC and voice solutions, especially with Mitel and Zoom. Be ready to explain how you've translated customer goals into technical designs in past roles.
✨Engage with Real Scenarios
Prepare for the interview by thinking of specific examples where you've engaged with customers during workshops or technical discussions. Highlight how you’ve shaped solutions that led to successful outcomes. This will show your ability to connect technical requirements with business objectives.
✨Showcase Your Mentoring Skills
Since mentoring engineers is part of the role, come prepared with examples of how you've supported and guided teams in previous positions. Discuss any challenges you faced and how you helped your team overcome them, demonstrating your leadership and technical authority.
✨Be Ready for Stakeholder Management Questions
Expect questions about how you manage relationships with various stakeholders, including Sales, Delivery, and Support teams. Prepare to discuss your approach to ensuring everyone is aligned and how you handle escalations, showcasing your strong communication skills.