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- Tasks: Translate customer goals into scalable technical designs and oversee the design lifecycle.
- Company: Join a leading B2B telecoms company with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Mentorship opportunities and a chance to work with cutting-edge technologies.
- Why this job: Make a real impact by shaping customer-focused solutions in a dynamic environment.
- Qualifications: Proven experience in technical design, strong communication skills, and stakeholder management.
The predicted salary is between 70000 - 90000 £ per year.
The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the Design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operational readiness.
The role works closely with Sales, Delivery, Support, suppliers and most importantly customers, engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes. The TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end.
Key responsibilities of the role include:
- Act as technical authority throughout the customer journey.
- Engage directly with customers through workshops and technical meetings.
- Understand customer business objectives and translate them into technical requirements.
- Support Sales in solution validation to help win deals.
- Mentor and support Engineers as required.
- Act as a 4th line escalation point, liaising with customers and suppliers.
- Lead structured handovers between Sales, Delivery and Support.
- Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with.
- Architect and oversee complex migrations and platform transitions.
- Identify technical risks and define mitigation strategies.
- Own the design lifecycle and governance.
- Own and produce the High-Level Design (HLD) during the pre-sales cycle.
- Validate solution architecture, licensing, hardware and professional service volumes.
- Liaise with suppliers to ensure services are fit for purpose and correctly designed.
- Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required).
- Support Engineers during complex implementations and cutovers.
- Maintain accountability for technical delivery against agreed specifications.
- Own and manage changes where design evolves, managing change control and limit scope creep.
- Manage technical escalations with vendors and suppliers as needed.
- Support development of the LLD and As built documentation ahead of service transition.
- Own technical validation prior to service acceptance.
- Own the Low-Level Design (LLD), produced by Engineers, defining demarcation of responsibility.
- Lead Delivery-to-Support handover ensuring operational readiness.
- Drive standardisation, best practice and repeatable design frameworks.
- Contribute to continuous improvement of delivery and design processes.
The person specification, skills, knowledge and competencies required include:
Essential
- Proven experience in a senior technical design or architecture role within B2B telecoms.
- Strong experience delivering UC and voice solutions in medium and enterprise environments.
- Experience with multi-vendor UC and hybrid environments.
- Exposure to connectivity, SIP, networking and security architecture.
- Current or recent certifications in Mitel and Zoom.
- Demonstrable experience translating customer goals into technical designs.
- Experience producing and owning High-Level Designs and design governance.
- Strong stakeholder management across Sales, Delivery, Support and suppliers.
- Experience mentoring engineers and supporting delivery teams.
- Ability to act as a senior escalation point (4th line support).
- Strong understanding of licensing models, hardware, and professional services.
- Commercial awareness with focus on margin protection and delivery risk.
- Excellent communication skills with technical and non-technical audiences.
- High attention to detail, accountability, and ownership of outcomes.
Desirable
- Experience supporting large-scale migrations and multi-site deployments.
- ITIL-aligned operational experience.
- Background in solutions architecture or senior presales engineering.
System Design Architect in Chorley employer: Elite Group
Contact Detail:
Elite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Design Architect in Chorley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in translating customer goals into technical designs. Share specific examples of how you've tackled challenges in previous roles to demonstrate your value.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common questions and scenarios related to system design and architecture. This will help you articulate your thoughts clearly and confidently, especially when discussing complex topics like High-Level Designs.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can contribute to our team. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace System Design Architect in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical design and architecture, especially in B2B telecoms. We want to see how your skills align with the role of a System Design Architect, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: Since this role involves engaging with customers and stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can translate complex technical concepts into understandable terms for non-technical audiences.
Highlight Your Technical Expertise: Don’t forget to mention your experience with UC and voice solutions, as well as any certifications you have in Mitel and Zoom. We’re looking for someone who can own the design lifecycle, so make sure to detail your past experiences that showcase your technical authority.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Elite Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of system design, especially around UC and voice solutions. Brush up on your knowledge of Mitel and Zoom, as well as connectivity and security architecture. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Understand Customer Needs
Before the interview, think about how you can translate customer business goals into technical designs. Prepare examples from your past experience where you’ve successfully engaged with customers to shape solutions. This will demonstrate your ability to connect with clients and deliver tailored outcomes.
✨Showcase Your Mentoring Skills
As a TDA, mentoring engineers is key. Be ready to share specific instances where you’ve supported or guided teams through complex implementations. Highlighting your leadership skills will reassure the interviewers that you can take on this responsibility effectively.
✨Prepare for Stakeholder Management
You’ll need to liaise with various stakeholders, so be prepared to discuss how you’ve managed relationships across Sales, Delivery, and Support in previous roles. Think of examples where you’ve navigated challenges and ensured smooth communication, as this will showcase your collaborative approach.