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- Tasks: Lead and develop a team of Desk Based Account Managers while managing customer relationships.
- Company: Join an ambitious department focused on customer success and technology.
- Benefits: Opportunity for career growth, competitive salary, and a dynamic work environment.
- Other info: Exciting chance to advance your account management career in a supportive setting.
- Why this job: Make a real impact by enhancing customer experiences and driving team performance.
- Qualifications: Experience in team management, relationship building, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
In this senior level role you will be required to support and develop a team of Desk Based Account Managers, taking responsibility for the ongoing advancement of team performance. You will establish, develop and manage quality relationships within a dedicated customer base, taking ownership and responsibility to further develop each account within a technology framework, both with individual customers and across a wider team of direct reports.
You will play a key part in the customer journey and will be required to obtain and document important information about customer objectives and desired outcomes for success, feeding into defined development plans and review forums. In addition, you will conduct regular customer review meetings, supporting customers with any queries or requests they may have, helping them to overcome challenges.
Data capture and cleansing will be at the forefront of the approach, helping to ensure the best experience along with clear communication reach, as and when required. Success will be defined across several quantifiable factors including relationship health scoring, contractual success, baseline performance and order book achievement.
Key responsibilities of the role include:
- Oversee the day to day management of a team of Desk Based Account Managers, supporting in the achievement of key objectives and performance measures.
- Support in departmental reporting and analysis sessions.
- Leverage your personal skills to develop quality, meaningful customer relationships.
- Carry out commercial analysis to support with forecasting and planning.
- Maintain regular service reviews with customers, identifying and documenting challenges and opportunities.
- Work within clear data frameworks, adopting best practices to ensure a quality customer experience.
- Lead on customer facing communication, helping to connect customers to resolutions and relevant areas of benefit, commercially, operationally and technologically.
The person specification, skills, knowledge and competencies required include:
Essential:
- Experience in managing and leading people and teams.
- Experience in managing relationships, overcoming challenges and establishing resolutions.
- Good communicator – able to set and manage expectations.
- Understanding of CRM systems and basic data management principles.
- Customer Service skills – personable, good listener, attention to detail.
- Negotiation skills – capable of handling objections effectively.
Desirable:
- Prior experience supporting customers with a unified communication product set (voice, connectivity, mobility etc).
- Sales background with experience in quotation building and order submission.
- Experience in providing technical support in a business to business capacity.
A hugely exciting opportunity to join an ambitious department, committed to its customers. Desk Based Account Management is a great way to further your account management career, giving the right person an opportunity to develop and grow themselves, alongside customers and their technologies.
Senior Desk Based Account Manager in Chorley employer: Elite Group
Contact Detail:
Elite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desk Based Account Manager in Chorley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Desk Based Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and building customer relationships. Use specific examples to demonstrate how you've overcome challenges and achieved success in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can contribute to their success. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can support and develop our team. Plus, applying directly gives you a better chance of standing out in the crowd!
We think you need these skills to ace Senior Desk Based Account Manager in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Desk Based Account Manager role. Highlight your leadership experience and any relevant customer relationship management skills to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about account management and how you can contribute to our team. Share specific examples of how you've developed relationships and overcome challenges in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Elite Group
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of team management. Be ready to discuss your experience in leading teams and how you’ve supported their development. Think about specific examples where you’ve helped team members achieve their goals.
✨Master Customer Relationships
Since this role is all about building quality relationships, prepare to share your strategies for managing customer accounts. Have a few success stories up your sleeve that highlight how you’ve overcome challenges and established strong connections with clients.
✨Data-Driven Mindset
Brush up on your understanding of CRM systems and data management principles. Be prepared to discuss how you’ve used data to inform decisions and improve customer experiences. Highlight any experience you have with data capture and cleansing.
✨Communication is Key
As a Senior Desk Based Account Manager, effective communication is crucial. Think about how you set and manage expectations with customers and your team. Prepare to demonstrate your negotiation skills and how you handle objections during the interview.