At a Glance
- Tasks: Lead a dynamic customer operations team to deliver exceptional service and achieve compliance.
- Company: Join a supportive and inclusive company that values its people.
- Benefits: Genuine career progression opportunities and a positive working environment.
- Other info: Collaborative leadership team focused on continuous improvement and employee engagement.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in customer service operations and team management in a fast-paced setting.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced and passionate Team Manager to lead a high-performing customer operations team. This role is ideal for a people-focused leader who is passionate about service delivery, team development, and operational excellence. The successful candidate will be responsible for coaching, mentoring, and motivating a team to consistently deliver exceptional customer experiences while achieving operational and regulatory standards. The Team Manager will play a critical role in driving team performance, maintaining quality standards, and ensuring compliance with FCA regulations, client expectations, and insurer partner requirements. A strong focus on customer journey management, performance improvement, and stakeholder engagement is essential. The team also supports the sourcing, ordering, and supply of parts and materials through strong relationships with manufacturers and suppliers worldwide to fulfil insurance claims and service requests.
Key Responsibilities
- Lead, motivate, and support team members to ensure key deadlines and service level agreements are consistently achieved.
- Provide coaching, guidance, development support, and performance management to team members.
- Conduct regular Performance Development Reviews, delivering constructive feedback to support continuous improvement.
- Collaborate with support teams to identify opportunities for process improvements, efficiencies, and system enhancements.
- Manage daily team workloads effectively, ensuring optimal resource utilisation.
- Address staffing matters including performance concerns, absence management, and employee engagement.
- Build and maintain strong relationships with clients, suppliers, and key stakeholders.
- Work collaboratively with other Team Managers to ensure seamless customer transitions between departments.
- Support the implementation and integration of new business activities and workflows.
- Maintain robust training plans and skills matrices to ensure a multi-skilled and adaptable team.
- Ensure all regulatory requirements, company policies, and documented procedures are consistently followed.
- Demonstrate and maintain team competency through ongoing development and compliance awareness.
Skills & Experience Required
- Strong understanding of customer service operations within a regulated environment.
- Previous experience managing contact centre teams is ideal.
- Proven ability to lead, motivate, and develop teams within a fast-paced, target-driven setting.
- Excellent knowledge of operational processes, customer service procedures, and performance management practices.
- Ability to identify root causes, solve problems effectively, and implement practical solutions.
- Excellent organisational and prioritisation skills.
- Strong communication and stakeholder management abilities, with the capability to adapt communication styles to different audiences.
- Effective decision-making and influencing skills.
- A customer-centric mindset with a passion for delivering exceptional service.
- Ability to build collaborative relationships across teams and departments to support best practice sharing and issue resolution.
Why this role?
- Supportive and inclusive company culture
- Genuine opportunities for career progression and development
- Collaborative leadership team and positive working environment
- Opportunity to make a real impact within a growing business
- A business that values its people as much as its customers
Customer Operations Lead: Growth & Compliance in Weston-super-Mare employer: Elite Executive Recruitment
Join a supportive and inclusive company culture that prioritises employee development and career progression. As a Customer Operations Lead, you will thrive in a collaborative environment where your leadership will directly impact service delivery and operational excellence. With a strong focus on team motivation and performance improvement, this role offers the chance to make a meaningful difference within a growing business that values its people as much as its customers.
Contact Details:
Elite Executive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Lead: Growth & Compliance in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Lead: Growth & Compliance in Weston-super-Mare
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service operations, especially in regulated environments. We want to see how your skills align with our needs for the Customer Operations Lead role.
Showcase Your Leadership Skills:Since this role is all about leading a high-performing team, don’t forget to include examples of how you've motivated and developed teams in the past. We love seeing real-life stories that demonstrate your coaching and mentoring abilities!
Highlight Your Problem-Solving Abilities:We’re looking for someone who can identify root causes and implement practical solutions. Share specific instances where you’ve tackled challenges head-on and improved processes or performance within your team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Elite Executive Recruitment
✨Know Your Customer Operations Inside Out
Before the interview, make sure you understand the ins and outs of customer operations, especially in a regulated environment. Brush up on FCA regulations and how they impact service delivery. This will show your potential employer that you're not just passionate about the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you coached team members to improve performance or resolved conflicts. This will demonstrate your ability to inspire and develop others, which is crucial for the Team Manager role.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss how you've identified root causes of issues and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical skills and your proactive approach to improving processes.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and how they measure success. This shows that you're genuinely interested in the role and helps you gauge if the company culture aligns with your values.
