At a Glance
- Tasks: Lead the digital customer experience and enhance website design and content.
- Company: Established eCommerce business with a focus on innovation and growth.
- Benefits: Competitive salary, hybrid working, modern equipment, and career progression.
- Other info: Mentor junior team members and work in a dynamic, collaborative environment.
- Why this job: Make a real impact in a creative role with genuine ownership and autonomy.
- Qualifications: Strong eCommerce and digital design experience, with a portfolio showcasing results.
The predicted salary is between 35100 - 42900 £ per year.
We’re recruiting for an established and growing e Commerce business looking for a hands-on e Commerce Lead to take ownership of its digital customer experience, design and content.
This is a broad, commercially focused role covering UX, UI, content, email and digital creative.
The website and brand are already in a strong position, but there’s plenty of scope to improve, introduce new ideas and shape how the digital function develops.
You’ll report to the Head of Ecommerce, work closely with Ecommerce, Product and Commercial teams, and mentor a Design & Content Apprentice.
The role
- Improving website UX, design and conversion across key customer journeys.
- Creating digital designs and prototypes using Figma.
- Using GA4, Clarity and testing tools to understand customer behaviour and improve performance.
- Creating website content, commercial copy and longer-form content.
- Designing email campaigns and reusable templates.
- Producing creative for social, paid media and wider digital channels.
- Developing a consistent design system across Figma and Canva.
- Keeping creative and content commercially focused and on brand.
- Mentoring and supporting a junior team member.
You’ll ideally have
- Strong e Commerce and digital design experience.
- UX/UI experience with a portfolio demonstrating commercial results.
- Figma experience and ideally exposure to Magento 2 or another enterprise e Commerce platform.
- Strong copywriting and content experience.
- Email marketing/design experience.
- An understanding of analytics, CRO and customer behaviour.
- The ability to manage multiple projects and work independently.
- Experience mentoring or developing junior colleagues.
Experience with Canva, HTML/CSS, SEO, A/B testing, video or photography would be a bonus.
You don't need to tick every box. We’re looking for someone commercial, creative, curious and hands-on who wants genuine ownership rather than simply executing briefs.
What’s on offer?
- Hybrid working — 3 days office / 2 days home
- Modern equipment and free parking
- Genuine autonomy and opportunity to shape the role
- Career progression as the business grows across the UK and Europe
If you’re looking for a role combining e Commerce, design, content and customer experience, with the freedom to make a real impact, we’d love to hear from you
Ecommerce Lead in Preston employer: Elite Executive Recruitment
Join a dynamic and supportive educational environment where your leadership can truly make a difference. As a Lead Teacher, you will not only continue to inspire young learners but also play a pivotal role in shaping the future of your team and the curriculum. With a strong focus on professional development and a commitment to fostering independence in students with complex needs, this is an exceptional opportunity for growth and meaningful impact.
Contact Details:
Elite Executive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Lead in Preston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Elite Executive Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Elite Executive Recruitment!
We think you need these skills to ace Ecommerce Lead in Preston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Elite Executive Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Elite Executive Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Elite Executive Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Elite Executive Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
