At a Glance
- Tasks: Lead a dynamic customer operations team to deliver exceptional service and drive performance.
- Company: Join a supportive and inclusive company that values its people.
- Benefits: Genuine opportunities for career progression and a positive working environment.
- Other info: Collaborative culture with a focus on continuous improvement and team development.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and a passion for service excellence.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and passionate Team Manager to lead a high‑performing customer operations team. This role is ideal for a people‑focused leader who is passionate about service delivery, team development, and operational excellence. The successful candidate will be responsible for coaching, mentoring, and motivating a team to consistently deliver exceptional customer experiences while achieving operational and regulatory standards. The Team Manager will play a critical role in driving team performance, maintaining quality standards, and ensuring compliance with FCA regulations, client expectations, and insurer partner requirements. A strong focus on customer journey management, performance improvement, and stakeholder engagement is essential. The team also supports the sourcing, ordering, and supply of parts and materials through strong relationships with manufacturers and suppliers worldwide to fulfil insurance claims and service requests.
Key Responsibilities
- Lead, motivate, and support team members to ensure key deadlines and service level agreements are consistently achieved.
- Provide coaching, guidance, development support, and performance management to team members.
- Conduct regular Performance Development Reviews, delivering constructive feedback to support continuous improvement.
- Collaborate with support teams to identify opportunities for process improvements, efficiencies, and system enhancements.
- Manage daily team workloads effectively, ensuring optimal resource utilisation.
- Address staffing matters including performance concerns, absence management, and employee engagement.
- Build and maintain strong relationships with clients, suppliers, and key stakeholders.
- Work collaboratively with other Team Managers to ensure seamless customer transitions between departments.
- Support the implementation and integration of new business activities and workflows.
- Maintain robust training plans and skills matrices to ensure a multi‑skilled and adaptable team.
- Ensure all regulatory requirements, company policies, and documented procedures are consistently followed.
- Demonstrate and maintain team competency through ongoing development and compliance awareness.
Skills & Experience Required
- Strong understanding of customer service operations within a regulated environment.
- Previous experience managing contact centre teams within a multi‑channel environment.
- Proven ability to lead, motivate, and develop teams within a fast‑paced, target‑driven setting.
- Excellent knowledge of operational processes, customer service procedures, and performance management practices.
- Strong analytical skills with the ability to interpret management information and performance data.
- Ability to identify root causes, solve problems effectively, and implement practical solutions.
- Excellent organisational and prioritisation skills.
- Strong communication and stakeholder management abilities, with the capability to adapt communication styles to different audiences.
- Effective decision‑making and influencing skills.
- A customer‑centric mindset with a passion for delivering exceptional service.
- Ability to build collaborative relationships across teams and departments to support best practice sharing and issue resolution.
Why this role?
- Supportive and inclusive company culture
- Genuine opportunities for career progression and development
- Collaborative leadership team and positive working environment
- Opportunity to make a real impact within a growing business
- A business that values its people as much as its customers
Customer Operations Team Leader: Drive Excellence & Growth in Bristol employer: Elite Executive Recruitment
Join a supportive and inclusive company that prioritises its people as much as its customers. As a Customer Operations Team Leader, you will thrive in a collaborative environment that fosters career progression and development, allowing you to make a meaningful impact within a growing business. With a strong focus on operational excellence and exceptional service delivery, this role offers the chance to lead a high-performing team while enjoying a positive work culture and genuine opportunities for personal and professional growth.
Contact Details:
Elite Executive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Team Leader: Drive Excellence & Growth in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Think about how your experience aligns with their focus on customer service excellence and team development. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to share examples of how you've motivated teams and improved performance in previous roles. We love hearing about real-life experiences that demonstrate your ability to drive excellence!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Operations Team Leader: Drive Excellence & Growth in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service operations and team management. We want to see how your skills align with our focus on operational excellence and team development.
Showcase Your Leadership Style:In your application, share examples of how you've motivated and developed teams in the past. We love to see a people-focused approach, so let us know how you’ve driven performance and supported your team members.
Highlight Your Problem-Solving Skills:We’re looking for someone who can identify root causes and implement practical solutions. Include specific instances where you’ve improved processes or resolved issues effectively in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity to join our growing team.
How to prepare for a job interview at Elite Executive Recruitment
✨Know Your Customer Operations Inside Out
Before the interview, make sure you brush up on your knowledge of customer service operations, especially within a regulated environment. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with leading a high-performing team.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've motivated and developed teams in the past. Highlight your coaching techniques and how you've helped team members achieve their goals. This will demonstrate your people-focused leadership style that the company is looking for.
✨Demonstrate Problem-Solving Skills
Think of instances where you've identified root causes of issues and implemented effective solutions. The interviewers will want to see your analytical skills in action, so come equipped with examples that showcase your ability to improve processes and enhance performance.
✨Engage with Stakeholder Management
Since building relationships with clients and suppliers is crucial, prepare to discuss how you've successfully managed stakeholder expectations in previous roles. Show that you can adapt your communication style to different audiences and foster collaboration across teams.
