At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage daily administrative tasks.
- Company: Join Elite Electronic Systems, a leader in high-quality electronic manufacturing.
- Benefits: Enjoy a competitive salary, comprehensive training, and career advancement opportunities.
- Other info: Work in state-of-the-art facilities with a supportive team in a growing company.
- Why this job: Make a real impact by ensuring smooth delivery and excellent customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office.
The predicted salary is between 30000 - 40000 £ per year.
Elite Electronic Systems is a leading provider of high-quality electronic manufacturing services. With a commitment to excellence and innovation, we serve a diverse range of industries, including medical, automotive, and industrial sectors. Our team is dedicated to delivering superior products and exceptional customer service.
As our next Customer Service Coordinator, you will manage day-to-day customer service administrative tasks, including customer orders, deliveries, and providing support to the wider team. You will coordinate with internal departments including sales, purchasing, and production to ensure smooth delivery.
Your responsibilities will include:
- Reporting and recording customer complaints, delivery failures, and returned loads.
- Utilising solid working knowledge of MS Office packages, particularly Excel.
- Having administrative experience and understanding of financial decision-making.
- Demonstrating proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.
We offer a competitive salary and benefits package, comprehensive training and development opportunities, and opportunities for career advancement within a growing company. Our facilities and equipment are state-of-the-art.
Skills required include:
- Communicating with customers
- Order fulfillment
- Accurate data entry
- Direct customer service
Customer Service Team Leader - Monday to Friday in Enniskillen employer: Elite Electronic Systems
Elite Electronic Systems is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a competitive benefits package. Our collaborative work culture fosters innovation and excellence, making it an ideal environment for those looking to advance their careers in the electronic manufacturing sector. Located in a state-of-the-art facility, we provide our team with the tools and support needed to thrive while serving diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader - Monday to Friday in Enniskillen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Elite Electronic Systems thoroughly. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Team Leader, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend or family member to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Team Leader - Monday to Friday in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at Elite Electronic Systems. Keep it engaging and personal.
Showcase Your Tech Skills:Since we value proficiency in MS Office and ERP systems, mention any specific tools or software you’ve used. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elite Electronic Systems
✨Know the Company Inside Out
Before your interview, take some time to research Elite Electronic Systems. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to handle customer interactions smoothly. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with MS Office and ERP Systems
Since the role requires solid knowledge of MS Office, especially Excel, brush up on your skills. Be ready to discuss how you've used these tools in previous roles, particularly in relation to order fulfilment and data entry. If you have experience with ERP systems, make sure to highlight that too!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
