At a Glance
- Tasks: Manage customer orders and support the team in delivering exceptional service.
- Company: Join Elite Electronic Systems, a leader in electronic manufacturing services.
- Benefits: Enjoy a 4-day work week, competitive salary, and comprehensive training.
- Other info: Grow your career in a supportive and collaborative environment.
- Why this job: Be the vital link between customers and our innovative internal teams.
- Qualifications: Experience with MRP systems and strong MS Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
Elite Electronic Systems is a leading provider of high-quality electronic manufacturing services. With a commitment to excellence and innovation, we serve a diverse range of industries, including medical, automotive, and industrial sectors. Our team is dedicated to delivering superior products and exceptional customer service.
As our next Customer Service Coordinator, you will manage day-to-day customer service administrative tasks, including customer orders, deliveries and providing support to the wider team.
Key Responsibilities- Act as a vital link between our customers and our internal teams.
- Expedite orders through internal and external liaison.
- Coordinate with internal departments including sales, purchasing and production to ensure smooth delivery.
- Report and record customer complaints, delivery failures, and returned loads.
- Perform other general administrative duties as required, keeping on top of multiple tasks while maintaining excellent attention to detail.
- Knowledge and experience of working with an MRP system.
- Solid working knowledge of MS Office packages, particularly Excel.
- Administrative experience.
- Understanding of financial decision-making.
- Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.
- 4 day working week.
- Competitive salary and benefits package.
- Comprehensive training and development opportunities.
- A supportive and collaborative working environment.
- Opportunities for career advancement within a growing company.
- State-of-the-art facilities and equipment.
- Communicating with Customers.
- Order Fulfillment.
- Accurate Data Entry.
- Direct Customer Service.
Customer Service Coordinator JBLE1_NI in Enniskillen employer: Elite Electronic Systems
Elite Electronic Systems is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and development. With a competitive salary, a four-day working week, and state-of-the-art facilities, we empower our Customer Service Coordinators to thrive while making a meaningful impact across diverse industries. Join us to be part of a team that values innovation and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator JBLE1_NI in Enniskillen
✨Tip Number 1
Get to know the company inside out! Research Elite Electronic Systems and understand their values, products, and the industries they serve. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll be the link between customers and internal teams. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Elite Electronic Systems.
We think you need these skills to ace Customer Service Coordinator JBLE1_NI in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any knowledge of MRP systems to show us you’re a great fit for the Customer Service Coordinator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how your background aligns with our commitment to excellence. Share specific examples of how you've managed customer orders or resolved issues in the past.
Show Off Your Tech Skills:Since we value proficiency in MS Office and ERP systems, don’t forget to mention your experience with these tools. If you’ve used Excel for data entry or reporting, let us know how you’ve leveraged these skills in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Elite Electronic Systems
✨Know the Company Inside Out
Before your interview, take some time to research Elite Electronic Systems. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Administrative Skills
Since the role involves managing customer orders and administrative tasks, be prepared to discuss your experience with MRP systems and MS Office, especially Excel. Bring examples of how you've used these tools to improve efficiency or solve problems in previous roles.
✨Prepare for Customer Interaction Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to demonstrate how you would handle customer complaints or delivery issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Teamwork Abilities
As a Customer Service Coordinator, you'll need to liaise with various internal departments. Share examples of how you've successfully collaborated with others in the past, emphasising your communication skills and ability to work under pressure while maintaining attention to detail.
