At a Glance
- Tasks: Manage customer orders and support the team in delivering exceptional service.
- Company: Join Elite Electronic Systems, a leader in electronic manufacturing with a focus on innovation.
- Benefits: Enjoy a 4-day work week, competitive salary, and comprehensive training.
- Other info: Collaborative environment with great career advancement opportunities.
- Why this job: Be the vital link between customers and our teams, making a real impact.
- Qualifications: Experience with MRP systems and strong MS Office skills required.
The predicted salary is between 25000 - 32000 £ per year.
Elite Electronic Systems is a leading provider of high-quality electronic manufacturing services. With a commitment to excellence and innovation, we serve a diverse range of industries, including medical, automotive, and industrial sectors. Our team is dedicated to delivering superior products and exceptional customer service.
As our next Customer Service Coordinator, you will manage day-to-day customer service administrative tasks, including customer orders, deliveries and providing support to the wider team.
Key Responsibilities- Act as a vital link between our customers and our internal teams.
- Expedite orders through internal and external liaison.
- Coordinate with internal departments including sales, purchasing and production to ensure smooth delivery.
- Report and record customer complaints, delivery failures, and returned loads.
- Perform other general administrative duties as required, keeping on top of multiple tasks while maintaining excellent attention to detail.
- Knowledge and experience of working with an MRP system.
- Solid working knowledge of MS Office packages, particularly Excel.
- Administrative experience.
- Understanding of financial decision-making.
- Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.
- 4 day working week.
- Competitive salary and benefits package.
- Comprehensive training and development opportunities.
- A supportive and collaborative working environment.
- Opportunities for career advancement within a growing company.
- State-of-the-art facilities and equipment.
- Communicating with Customers.
- Order Fulfillment.
- Accurate Data Entry.
- Direct Customer Service.
Customer Service Coordinator TLNT1_NI employer: Elite Electronic Systems
Elite Electronic Systems is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and development. With a competitive salary, a four-day working week, and state-of-the-art facilities, we empower our Customer Service Coordinators to thrive while delivering outstanding service across diverse industries. Join us to be part of a team that values innovation and excellence in every aspect of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Research Elite Electronic Systems and understand their values, products, and the industries they serve. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle complaints or coordinate orders. Show them you can think on your feet and are ready to tackle real-life challenges!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience with MRP systems and MS Office, especially Excel, as these are key for us.
Showcase Your Communication Skills:Since you'll be the link between our customers and internal teams, it's crucial to demonstrate your communication skills. Use examples from past experiences where you’ve successfully managed customer interactions.
Detail Your Administrative Experience:We love attention to detail! In your application, mention any relevant administrative tasks you've handled, especially those involving order fulfillment and complaint management.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Elite Electronic Systems
✨Know the Company Inside Out
Before your interview, take some time to research Elite Electronic Systems. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your MRP and ERP Skills
Since knowledge of MRP and ERP systems is crucial for this role, be prepared to discuss your experience with these systems. Bring specific examples of how you've used them in past roles to improve order fulfilment or customer service.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare to discuss how you would handle customer complaints or delivery issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Attention to Detail
As a Customer Service Coordinator, attention to detail is key. Be ready to share examples from your previous work where your meticulousness made a difference, whether it was in data entry or managing multiple tasks simultaneously.
