At a Glance
- Tasks: Manage customer enquiries and coordinate with internal teams to ensure smooth order delivery.
- Company: Elite Electronic Systems Ltd, a leading provider of Electronic Manufacturing Services.
- Benefits: Enjoy a 4-day working week, competitive salary, and comprehensive training opportunities.
- Other info: Join a supportive environment with opportunities for career advancement.
- Why this job: Be the vital link between customers and teams, making a real impact in a growing company.
- Qualifications: Experience with MRP systems and solid MS Office skills, especially Excel.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Elite Electronic Systems Ltd, established in 1986, is a leading provider of Electronic Manufacturing Services (EMS) to customers across the UK, Ireland, and international markets. Operating as a multi-site group with locations in Enniskillen, Chesterfield, and Livingston, the company supports a wide range of industries including medical, aerospace and defence, industrial, oil and gas, power, telecoms, off-highway, and IoT. With over 300 employees and 150,000 sq. ft. of manufacturing space, Elite delivers end-to-end electronics manufacturing, from printed circuit board assembly to high-level assembly and control panels. The company operates to recognized standards such as AS9100, ISO 13485:2016, ISO 9001:2015, and ISO 27001:2022, demonstrating a strong commitment to quality and information security. Elite offers a collaborative environment where teams in engineering, quality, operations, and supply chain work closely to support both standard and complex product builds.
Role Description
This is a full-time, on-site Customer Service Coordinator role based in Enniskillen. The Customer Service Coordinator will be responsible for managing customer enquiries by phone and email, providing timely and accurate information on orders, deliveries, and products. The role involves coordinating with internal teams such as production, logistics, and sales to ensure customer requirements are understood, documented, and met. The coordinator will maintain customer records, update CRM or relevant systems, and support the preparation of quotes, reports, and service documentation. Day-to-day responsibilities also include monitoring customer feedback, helping resolve issues or complaints, and contributing to continuous improvement of customer service processes.
Key Responsibilities
- Act as a vital link between our customers and our internal teams
- Expedite orders through internal and external liaison
- Coordinate with internal departments including sales, purchasing and production to ensure smooth delivery
- Report and record customer complaints, delivery failures, and returned loads
- Perform other general administrative duties as required, keeping on top of multiple tasks while maintaining excellent attention to detail
Key Requirements
- Knowledge and experience of working with an MRP system
- Solid working knowledge of MS Office packages, particularly Excel
- Understanding of financial decision-making
- Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office
What We Offer
- 4 day working week
- Competitive salary and benefits package
- Comprehensive training and development opportunities
- A supportive and collaborative working environment
- Opportunities for career advancement within a growing company
- State-of-the-art facilities and equipment
Customer Service Coordinator in Enniskillen employer: Elite Electronic Systems Ltd
Elite Electronic Systems Ltd is an exceptional employer, offering a collaborative and supportive work culture in Enniskillen. With a commitment to employee growth through comprehensive training and a competitive benefits package, including a four-day working week, the company fosters an environment where team members can thrive and advance their careers in the dynamic field of electronic manufacturing.
Contact Details:
Elite Electronic Systems Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Enniskillen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in sectors like medical or aerospace, so you can show how you fit into their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you'll need to convey information clearly. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Elite Electronic Systems.
We think you need these skills to ace Customer Service Coordinator in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight relevant experience, especially in customer service and any MRP or ERP systems you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Elite Electronic Systems. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail:In customer service, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves – it reflects how you'll handle customer enquiries!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re there!
How to prepare for a job interview at Elite Electronic Systems Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Elite Electronic Systems Ltd. Understand their services, industries they operate in, and their commitment to quality standards like AS9100 and ISO certifications. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, you'll be the vital link between customers and internal teams. Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved complaints. Highlight your ability to coordinate with different departments to ensure customer satisfaction.
✨Familiarise Yourself with MRP and ERP Systems
Since the role requires knowledge of MRP systems and experience with ERP systems, brush up on these tools before your interview. Be ready to discuss any relevant experience you have, and if possible, mention specific software you've used. This will show that you're prepared and capable of handling the technical aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's approach to continuous improvement in customer service, and opportunities for career advancement. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
