Support Consultant in London

RESPONSIBLE TO: Customer Services Manager

At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it\’s the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings.

This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays at 5pm.

As expected with any senior role, you\’ll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends.

We\’re Elite Dynamics – a global reseller of Microsoft Dynamics 365, specialising in delivering vertical solutions based on Microsoft Dynamics technology, into the holiday park, leisure home and marina industry.

We\’ve got big ambitions to take our solutions across the globe, helping our clients be more productive and drive performance.

We want to work with operators, manufacturers and dealers in the park and marina industry who share the same passion and enthusiasm for world‐class software solutions.

Multi‐award winner60+ customers across the UK & Canada

Role Responsibilities

Responding to customer support queries, logged via telephone, email and through our on‐line customer support system

Proactively Investigating Support calls and managing them through to completion

Liaise with other Elite Dynamics Professional Services team and 3rd party software providers.

Communicating with customers and 3rd Party suppliers

Managing your Support calls

Managing SLA\’s (Service Level Agreements) and making sure there are no breaches

Providing KPI reports to the Customer Service Manager.

Microsoft Dynamics Business Central and Customer Engagement experience

Accountancy background (AAT beneficial)

Experience with training

Excellent Communication and Customer facing skills

Understanding of the Microsoft Office 365 stack

Experience in a support and consultative role

Knowledge of the Holiday Park industry

Experience of working within the caravan and holiday homes sector.

Demonstrable evidence of using Microsoft Power Platform

A professional attitude.

Excellent written and oral communication skills.

An ability to be self‐motivated and driven to achieve professional goals.

The ability to work on your own initiative without supervision whilst contributing and participating to the team.

Ability to manage workload and time according to SLA\’s

Good attention to detail and investigation skills

Resourceful, energetic, and enthusiastic, prepared to go the \”extra mile\”.

Other Requirements Specific to the JobTo undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.

Fully remote working set up (Elite helps to ensure that you have all the equipment that you need)

25 days holiday + bank holidays

Life Assurance provided by Aviva

2 fully paid volunteering days per year

60 minute interview with Customer Services Manager

Final interview with Customer Services Manager & Customer Services Director

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