At a Glance
- Tasks: Support customers with Microsoft CRM queries and manage support calls to resolution.
- Company: Join Elite Dynamics, a leading Microsoft Solutions Partner with global ambitions.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for travel and career advancement.
- Why this job: Make a real impact by helping clients enhance productivity with innovative tech solutions.
- Qualifications: Experience with Microsoft Customer Engagement and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it’s the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings. This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays at 5pm. As expected with any senior role, you’ll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends.
Elite Dynamics is a proud Microsoft Solutions Partner and Microsoft Dynamics reseller specialising in delivering vertical solutions for the holiday park and marinas industries. They are based on the Microsoft D365 technology stack and Power Platform. We’ve got big ambitions to take our solutions across the globe, helping our clients be more productive and drive performance. We want to work with operators, manufacturers and dealers in the park and marina industry who share the same passion and enthusiasm for world-class software solutions.
We are looking for a Microsoft Customer Engagement Support Consultant who will be responsible for:
- Responding to customer support queries, logged via telephone, email and through our on-line customer support system
- Proactively investigating support calls and managing them through to completion
- Liaising with other Elite Dynamics Professional Services team and 3rd party software providers
- Communicating with customers and 3rd party suppliers
- Managing your support calls
- Managing SLA’s (Service Level Agreements) and making sure there are no breaches
- Providing KPI reports to the Customer Service Manager
ESSENTIAL SKILLS
- Microsoft Customer Engagement experience
- Microsoft Power Platform Experience: Power BI / Power Automate / Power Apps / Power Pages / Copilot Studio
- Experience with training
- Excellent communication and customer facing skills
- Understanding of the Microsoft Office 365 stack
- Experience in a support and consultative role
DESIRABLE SKILLS & EXPERIENCE
- Knowledge of the hospitality or real estate industries
- Demonstrable evidence of using Microsoft Power Platform
PERSONAL SKILLS
- A professional attitude
- Excellent written and oral communication skills
- An ability to be self-motivated and driven to achieve professional goals
- The ability to work on your own initiative without supervision whilst contributing and participating to the team
- Ability to manage workload and time according to SLA’s
- Good attention to detail and investigation skills
- Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”
OTHER REQUIREMENTS SPECIFIC TO THE JOB
To undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.
Microsoft CRM (CE) Support Consultant in Edinburgh employer: Elite Dynamics
At Elite Dynamics, we pride ourselves on fostering a dynamic and supportive work environment that empowers our employees to thrive. With a flexible remote working policy, opportunities for professional growth, and a commitment to innovation in the tech industry, we ensure our team members are equipped to excel in their roles while enjoying a healthy work-life balance. Join us in making a meaningful impact as we expand our reach globally, all while being part of a passionate and collaborative team.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft CRM (CE) Support Consultant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Microsoft CRM. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your previous work with Microsoft Power Platform. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Elite Dynamics. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Microsoft CRM (CE) Support Consultant in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Customer Engagement and the Power Platform. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Elite Dynamics. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Clear, concise, and professional language will go a long way in making a great impression on us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at Elite Dynamics!
How to prepare for a job interview at Elite Dynamics
✨Know Your Microsoft CRM Inside Out
Make sure you brush up on your knowledge of Microsoft Customer Engagement and the Power Platform. Be ready to discuss specific features and how they can benefit clients in the holiday park and marina industries. This shows you're not just familiar with the tech, but that you understand its application in real-world scenarios.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers in past roles, especially when resolving issues or providing training. This will demonstrate your ability to handle support queries professionally.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully managed support calls or resolved complex issues. Be ready to walk through your thought process during these situations. Highlighting your investigative skills and how you manage SLAs will show that you can handle the responsibilities of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Elite Dynamics' approach to customer service and their future plans for the Microsoft D365 technology stack. This not only shows your interest in the company but also helps you gauge if it's the right fit for you.
