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For Companies At a Glance
- Tasks: Provide expert technical support for Articulated and Rigid Haulers.
- Company: Join a leading dealership in the Heavy Plant industry.
- Benefits: Enjoy 25 days leave, high pension contributions, and health support.
- Why this job: Be part of a dynamic team making a real impact in construction.
- Qualifications: Apprenticeship NVQ 3 or equivalent in Engineering required.
- Other info: Opportunities for site visits and hands-on technical support.
The predicted salary is between 40000 - 45000 £ per year.
A major dealership specialising in Heavy Plant are looking for a Technical Support Specialist to provide specialised technical support and guidance on Articulated and Rigid Haulers.
Role: Technical Support Specialist
Area: Cambridge or Midlands
Salary: £40,000 - £45,000 + benefits
What’s on Offer:
- High rate pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield
- Family Friendly policies
- Company events
The requirements of the Technical Support Specialist will be:
- Managing aftermarket product quality issues of Articulated and Rigid Haulers
- Overseeing technical applications for product lines and assisting in fault diagnosis activities
- Maintaining an efficient technical help desk
- Compiling evidence to drive quality improvements and service fixes
- Contributing to new product introductions and analysis
- Conducting site and customer visits for technical support
The ideal candidate for Technical Support Specialist will be:
- Hold a recognised Apprenticeship NVQ 3 or equivalent in Construction Equipment or an Engineering based field
- Experience in a similar technical role in the heavy plant industry
- Technical engineering background and high levels of knowledge within the Construction Industry, ideally on Articulated and Rigid Haulers
- Excellent communicator at all levels
- Have good computer literacy
Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk
Technical Support Specialist employer: Elite Consultancy Network
Contact Detail:
Elite Consultancy Network Recruiting Team
beth.jones@elitecn.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in heavy plant machinery, especially Articulated and Rigid Haulers. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the heavy plant industry through LinkedIn or industry events. Building connections can provide valuable insights and potentially lead to referrals for the Technical Support Specialist position.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles and how you resolved them. This will showcase your problem-solving skills and technical expertise, which are crucial for this position.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their goals during any discussions can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Support Specialist position. Tailor your application to highlight relevant experience in managing aftermarket product quality issues and fault diagnosis.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical engineering background and any experience you have in the heavy plant industry, particularly with Articulated and Rigid Haulers. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to illustrate your ability to communicate effectively at all levels. Provide examples of how you've successfully interacted with customers or colleagues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Elite Consultancy Network
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Articulated and Rigid Haulers. Be prepared to discuss specific technical issues you've encountered in the past and how you resolved them. This will show that you have the expertise needed for the role.
✨Demonstrate Communication Skills
As a Technical Support Specialist, you'll need to communicate effectively with both customers and colleagues. Practice explaining complex technical concepts in simple terms, as this will be crucial during the interview.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've successfully diagnosed and solved technical problems in previous roles. Highlight your analytical skills and your ability to think on your feet, as these are key traits for the position.
✨Research the Company
Familiarise yourself with the dealership's values, products, and recent developments in the heavy plant industry. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
