Technical Support Specialist

Technical Support Specialist – Heavy Plant – Articulated/Rigid Haulers

A major dealership specialising in Heavy Plant are looking for a Technical Support Specialist to provide specialised technical support and guidance on Articulated and Rigid Haulers.

Role: Technical Support Specialist

Area: Cambridge or Midlands

Salary: £40,000 – £45,000 + benefits

What’s on Offer:

• High rate pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield
• Family Friendly policies
• Company events

The requirements of the Technical Support Specialist will be:

• As Technical Support Specialist, you will be responsible for managing aftermarket product quality issues of Articulated and Rigid Haulers, overseeing technical applications for product lines and assisting in fault diagnosis activities
• Maintain an efficient technical help desk
• Compile evidence to drive quality improvements and service fixes
• Contribute to new product introductions and analysis
• Conduct site and customer visits for technical support

The ideal candidate for Technical Support Specialist will be:

• Hold a recognised Apprenticeship NVQ 3 or equivalent in Construction Equipment or an Engineering based field
• Experience in a similar technical role in the heavy plant industry
• Technical engineering background and high levels of knowledge within the Construction Industry, ideally on Articulated and Rigid Haulers
• Excellent communicator at all levels
• Have good computer literacy

Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk

Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.