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- Tasks: Manage the after-market business and ensure excellent service for Road Machinery customers.
- Company: Leading UK dealership specialising in Road Machinery with a focus on customer satisfaction.
- Benefits: £50,000 - £55,000 salary, 25 days holiday, electric vehicle, health cash plan, and more.
- Other info: Homebased role with nationwide travel and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the Road Machinery industry.
- Qualifications: Experience in a Service Manager role within the Road/Construction/Agricultural industry.
The predicted salary is between 50000 - 55000 £ per year.
A leading UK dealership specialising in Road Machinery is looking for a Service Manager to manage the after-market business for the division, working closely alongside customers to ensure an excellent level of service is provided whilst collaborating with key stakeholders.
Area: Homebased/nationwide travel
Salary: £50,000 - £55,000 DOE + benefits
What’s on Offer:
- 25 days holiday + bank holidays
- Electric company vehicle
- Health Cash Plan
- Free Physio
- Access 24/7 GP Service
- Enhanced Sick Pay
- Family Leave
- IVF Support
- Retirement Support
- Enhanced Pension
- Discounts Platform
The requirements of the Service Manager will be:
- Responsible for the day-to-day management of the Road Equipment team
- Manage the growth and development of the after-market business
- Contribute to achieving national goals
- Ensure compliance with all processes and dealer operating standards
- Maintain customer relationships and understand requirements by establishing close liaisons with Road machinery customers
- Ensure appropriate and timely problem resolution, both internally and externally
The ideal candidate for Service Manager will have:
- Experience in a similar Service Manager role in a dealer environment within the Road/Construction/Agricultural industry
- The ability to organise the day-to-day organisation/scheduling of breakdowns, engineers and parts requirements
- A strong customer focus and able to deliver on commitments internally and externally
- Understanding of our customer’s needs
- Team player and ability to work on own initiative
Apply online or call 0121 726 6590 for a confidential discussion.
Service Manager employer: Elite Consultancy Network
Contact Detail:
Elite Consultancy Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Road Machinery industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and after-market business. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! As a Service Manager, you'll need to resolve issues quickly and effectively. Think of examples from your past experience where you've successfully tackled challenges and be ready to share them during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and makes it easier for us to connect with you directly.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and after-market services, especially in the Road/Construction/Agricultural industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've maintained customer relationships and resolved issues in previous roles. We love a good story!
Showcase Your Customer Focus: Since this role is all about customer service, make sure to emphasise your strong customer focus in your application. Talk about how you've gone above and beyond to meet customer needs in the past. We appreciate candidates who understand our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Elite Consultancy Network
✨Know Your Stuff
Make sure you brush up on your knowledge of road machinery and the after-market business. Familiarise yourself with the latest trends in the industry, as well as the specific services offered by the dealership. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Focus
As a Service Manager, you'll need to demonstrate a strong customer focus. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. This will highlight your ability to understand and meet customer needs effectively.
✨Be Ready to Discuss Team Dynamics
Collaboration is key in this role, so be prepared to talk about how you've worked with teams in the past. Think of specific instances where you’ve contributed to team success or helped resolve conflicts. This will illustrate your ability to work well with others and lead a team.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about how you would handle specific challenges in the role. Think through potential scenarios related to scheduling breakdowns or managing engineers and parts requirements. Being able to articulate your problem-solving process will demonstrate your readiness for the job.