At a Glance
- Tasks: Coordinate a team of Field Service Engineers and ensure exceptional customer service.
- Company: Join a respected organisation in the construction and industrial equipment sector.
- Benefits: Earn up to £35,000 plus overtime and enjoy career progression opportunities.
- Other info: Full-time role with a supportive team and excellent growth potential.
- Why this job: Make a real impact in a dynamic environment with varied responsibilities.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 30600 - 37400 £ per year.
Role - Service Controller
📍 West Bromwich, Birmingham | 💰up to £35,000 + Overtime | 🚜 Construction & Industrial Equipment
Are you an experienced
Service Controller, Service Coordinator or Service Supervisor looking to take the next step in your career?
Do you thrive in a fast-paced environment where no two days are the same?
Are you passionate about delivering exceptional customer service while leading and coordinating a team of Field Service Engineers?
If so, we'd love to hear from you.
The Opportunity
- We're looking for an organised, customer-focused
- Service Controller to join our busy and successful service team in
West Bromwich .
You'll play a pivotal role in ensuring our Field Service Engineers are deployed efficiently, customers receive an outstanding service, and jobs are completed safely, on time and to the highest standard.
Working closely with the
Depot Manager, Sales Team and Parts Department , you'll be at the heart of the operation keeping everything running smoothly from the moment a customer books a service through to invoicing and completion.
If you enjoy problem-solving, coordinating multiple priorities and being the go-to person who keeps a busy service department on track, this is an excellent opportunity to join a growing and well-established business.
What You'll Be Doing
- Coordinate the day-to-day workload of a team of Field Service Engineers.
- Schedule engineer visits based on priority, location and availability.
- Act as the main point of contact for customers throughout the service process.
- Ensure engineers have the information and parts required to complete jobs efficiently.
- Manage service jobs from booking through to completion and invoicing.
- Review engineer job reports to ensure work is accurately recorded and fully justified.
- Liaise with customers regarding repairs, updates and any additional work required.
- Work closely with the Parts Department to ensure parts are ordered and available when needed.
- Monitor work in progress to minimise outstanding jobs and maximise engineer productivity.
- Support the Depot Manager and deputise when required.
- Process invoices, manage customer queries and maintain accurate service records.
- Work alongside the Warranty team to ensure claims and documentation are completed correctly.
- Promote safe working practices and ensure company procedures are followed at all times.
What We're Looking For
You'll be someone who enjoys working in a busy service environment and takes pride in delivering an excellent customer experience.
Ideally, you'll have
- Previous experience as a
Service Supervisor, Service Controller or Service Coordinator .
- Experience within an aftersales, service or engineering environment.
- A good mechanical or technical understanding of construction, industrial, plant or similar equipment (highly desirable).
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong communication and relationship-building skills.
- A proactive approach with excellent problem-solving ability.
- Experience using Microsoft Office and service management systems.
- The right to work in the UK.
What's In It For You?
- up to £35,000 basic salary
- Overtime paid for two Saturdays per month
- Join a busy, supportive and well-established service team.
- Genuine opportunities for career progression and personal development.
- A varied role where you'll make a real impact on the success of the business.
- Work with a respected organisation within the construction and industrial equipment sector.
Working Hours
- Based full-time at our
- West Bromwich depot
- Two Saturdays per month, paid as overtime
Ready for Your Next Challenge?
If you're an experienced Service Controller, Coordinator or Supervisor who enjoys leading from the front and delivering outstanding customer service, we'd love to hear from you.
Apply today or contact Tom Fox directly at for a confidential discussion.
Services Controller in Birmingham employer: Elite Consultancy Network
As a Field Service Engineer with us, you'll join a dynamic team dedicated to excellence in servicing and maintaining diesel generators. We pride ourselves on fostering a supportive work culture that encourages professional growth and offers competitive pay, alongside opportunities for skill development in a hands-on environment. Working at our company means being part of a community that values customer relations and teamwork, all while enjoying the flexibility of working at various customer sites.
StudySmarter Expert Advice🤫
We think this is how you could land Services Controller in Birmingham
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Elite Consultancy Network, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Services Controller at Elite Consultancy Network.
We think you need these skills to ace Services Controller in Birmingham
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Elite Consultancy Network
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
