At a Glance
- Tasks: Lead the aftersales team, ensuring top-notch service and technical support.
- Company: Join a major global OEM in the construction plant and heavy equipment sector.
- Benefits: Earn up to £62,000 plus a company car and additional benefits.
- Other info: Fully office-based role in Biggleswade with a structured environment.
- Why this job: Make a real impact in a senior leadership role with growth opportunities.
- Qualifications: Strong technical background and proven management experience in aftersales/service.
The predicted salary is between 62000 - 62000 € per year.
A major global OEM within the construction plant and heavy equipment space is looking to appoint an After Sales Manager for its Biggleswade operation.
This role is crucial to the site and requires someone with strong technical knowledge (ideally an ex-engineer) and proven management experience within aftersales/service. This is a senior aftersales leadership position, responsible for ensuring the service operation runs efficiently and to a high standard.
The position is fully office-based and will suit someone who can manage people, process and performance — while still having the technical credibility to handle escalations and support the wider team.
- Leading and developing the aftersales/service function on site
- Supporting technical escalations and ensuring issues are driven through to resolution
- Driving service standards, KPIs, reporting and continuous improvement
- Maintaining strong customer communication and stakeholder management
Background as an engineer or strong technical exposure within construction plant / heavy machinery / heavy equipment.
Proven management experience within service/aftersales (people leadership essential).
Comfortable owning service performance, priorities, and escalations.
Full UK driving licence.
Salary up to £62,000 (depending on experience) + Company car + benefits. 40 hours per week. Fully office-based role (Biggleswade). A long-term opportunity within a structured OEM environment.
If you’re an experienced aftersales/service leader from the heavy machinery industry — ideally with an engineering background — please apply online or contact Nathan Turley.
Sales Manager - Aftersales in Biggleswade employer: Elite Consultancy Network
As a leading global OEM in the construction plant and heavy equipment sector, we pride ourselves on fostering a dynamic work environment in Biggleswade that prioritises employee growth and development. Our commitment to excellence is reflected in our supportive culture, competitive salary package, and comprehensive benefits, ensuring that our team members thrive both personally and professionally while contributing to high service standards and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager - Aftersales in Biggleswade
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction plant and heavy equipment industry. Attend relevant events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its aftersales processes thoroughly. Be ready to discuss how your technical knowledge and management experience can drive service standards and improve performance. We want you to shine and show them you’re the perfect fit for their team!
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you’ve led teams to success in aftersales/service roles. We love seeing numbers and results, so don’t hold back on sharing your KPIs and improvements!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we’re always on the lookout for talented individuals like you who have the right mix of technical expertise and leadership skills. Let’s get you that dream job together!
We think you need these skills to ace Sales Manager - Aftersales in Biggleswade
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of After Sales Manager. Highlight your technical knowledge and management experience in aftersales/service, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven service standards and managed teams effectively in the past.
Showcase Your Technical Credibility:Since we're looking for someone with strong technical exposure, don’t shy away from mentioning your engineering background or any relevant experiences in the construction plant or heavy equipment sectors.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at Elite Consultancy Network
✨Know Your Technical Stuff
Since this role requires strong technical knowledge, brush up on your understanding of construction plant and heavy equipment. Be ready to discuss specific machinery and aftersales processes, as well as any relevant engineering principles that could come into play.
✨Showcase Your Management Skills
Prepare examples from your past experiences where you successfully led a team in an aftersales environment. Highlight how you managed performance, resolved escalations, and improved service standards. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Like a Pro
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would maintain customer relationships and manage stakeholders. Think of scenarios where you’ve had to communicate complex issues simply.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service performance and escalations. Prepare by thinking through how you would approach these challenges, focusing on problem-solving and continuous improvement strategies that align with the company's goals.
