At a Glance
- Tasks: Manage client communications and coordinate maintenance requests efficiently.
- Company: Join ELITE Building Support Ltd, a growing leader in facilities maintenance.
- Benefits: Enjoy a competitive salary, full training, and career development opportunities.
- Other info: Permanent role with a supportive environment for personal growth.
- Why this job: Be part of a dynamic team making a real difference in building services.
- Qualifications: Strong organisational skills and confidence in communication are essential.
The predicted salary is between 31000 - 33000 £ per year.
- Company: ELITE Building
- Support
- Ltd
Location: Unit3 Sienna Trading Estate, 65 White Hart Avenue, SE28 0GW Working hours: Monday to Friday, 8:00am–5:00pm, with a one-hour lunch break Employment type: Permanent, full-time
Salary: £31,000–£33,000 per annum, depending on experience About the company ELITE Building Support Ltd is an established and growing facilities maintenance and building services company that has been successfully trading for over 10 years.
We provide planned and reactive maintenance, repairs, and small-project services to commercial clients.
As part of our continued growth, the company has recently invested in new specialist machinery and staff training to expand into the manufacture and production of fire doors.
We are looking for an organised, confident and professional Helpdesk Administrator to join our office team.
This is a permanent, long-term opportunity with full training and the potential to develop within the business.
Main responsibilities Answering incoming telephone calls and emails from clients.
Logging new maintenance requests accurately.
Raising jobs and work orders on client and company systems.
Reviewing the nature and urgency of maintenance requests.
Allocating jobs to the appropriate engineers and subcon...
Helpdesk Administrator – Facilities Maintenance employer: ELITE BuildingSupport Ltd
ELITE Building Support Ltd is an excellent employer that values its employees by providing a supportive work culture and opportunities for professional growth. Located in the vibrant Sienna Trading Estate, the company offers competitive salaries, comprehensive training, and a commitment to employee development, making it an ideal place for those seeking a rewarding career in facilities maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator – Facilities Maintenance
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ELITE BuildingSupport Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ELITE BuildingSupport Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator – Facilities Maintenance
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ELITE BuildingSupport Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ELITE BuildingSupport Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ELITE BuildingSupport Ltd!
How to prepare for a job interview at ELITE BuildingSupport Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
