Helpdesk Administrator – Facilities Maintenance

Company: ELITE Building Support Ltd Location: Unit3 Sienna Trading Estate, 65 White Hart Avenue, SE28 0GW Working hours: Monday to Friday, 8:00am–5:00pm, with a one-hour lunch break Employment type: Permanent, full-time Salary: £31,000–£33,000 per annum, depending on experience About the company ELITE Building Support Ltd is an established and growing facilities maintenance and building services company that has been successfully trading for over 10 years. We provide planned and reactive maintenance, repairs, and small-project services to commercial clients. As part of our continued growth, the company has recently invested in new specialist machinery and staff training to expand into the manufacture and production of fire doors. We are looking for an organised, confident and professional Helpdesk Administrator to join our office team. This is a permanent, long-term opportunity with full training and the potential to develop within the business. Main responsibilities Answering incoming telephone calls and emails from clients. Logging new maintenance requests accurately. Raising jobs and work orders on client and company systems. Reviewing the nature and urgency of maintenance requests. Allocating jobs to the appr...