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- Tasks: Lead a dynamic team and ensure an unforgettable experience for families at The Bounce Park.
- Company: Join one of the UK's most exciting inflatable attractions.
- Benefits: Enjoy perks like free food, flexible hours, and career progression opportunities.
- Other info: Work part-time during school holidays with a supportive team.
- Why this job: Be the hero who creates fun and safe environments for everyone!
- Qualifications: Previous supervisory experience and a passion for customer service.
Duty Manager – The Bounce Park, Swindon (Summer Holidays)
Are you a natural leader who thrives in high-energy environments?
Do you love creating amazing experiences for families?
Join The Bounce Park – one of the UK\’s most exciting inflatable attractions – and lead the charge in delivering top-tier fun, safety, and customer service.
The Role
The Bounce Park are looking for an enthusiastic Duty Manager to work during the school holidays. As Duty Manager, you\’ll be responsible for the smooth, safe and successful running of the park during your shifts. From managing a busy team and handling customer queries, to making sure everything runs on time and to standard — you\’re the person in charge on the ground.
Your Core Responsibilities
- Lead and manage the team on shift (floor staff, café, party hosts)
- Deliver outstanding customer experiences and handle any issues
- Ensure health & safety procedures are followed (daily checks, incident logging)
- Oversee party bookings and make sure events run to plan
- Manage café operations (quality, hygiene, service)
- Keep the venue clean, organised, and well presented
- Maintain clear handovers and shift reports for other managers
What We\’re Looking For:
- Experience in a supervisory or management role (leisure, hospitality, events ideal)
- Confident decision maker with strong leadership skills
- Calm under pressure, solution-focused and organised
- Great with customers and passionate about creating fun, safe environments
- Flexible to work weekends and school holidays
Your Benefits
- Full uniform provided
- In-house training and career progression opportunities
- A fun, supportive team environment
- Staff perks including family access to the park
- Paid training & trial shift during interview process
Hours and Pay
- Part-Time
- School Holiday – October Half Term 2025
- £12.50 per hour (depending on experience)
How to Apply:
- Intro Call – Quick phone chat about your experience
- Virtual Interview – Zoom with a manager
- In-Person Interview – Tour the venue, meet the team
Join our team and help us take The Bounce Park to the next level Apply today
Job Types: Part-time, Permanent
Pay: £12.50 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
Duty Manager employer: Elite Bounce Ltd
Contact Detail:
Elite Bounce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company before your interview! Check out The Bounce Park's website and social media to understand their vibe and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved customer issues. Being able to share these stories will demonstrate your capability as a Duty Manager.
✨Tip Number 3
Be ready for a hands-on interview! Since this role is all about creating fun and safe environments, be prepared to discuss how you'd handle specific scenarios at The Bounce Park. Show us your problem-solving skills and your passion for customer service!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the minds of the hiring team as they make their decision.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any previous experience in supervisory or management roles. We want to see how you've led teams and created amazing experiences for customers, so share those stories!
Be Customer-Focused: Since this role is all about delivering outstanding customer experiences, let us know how you've handled customer queries or issues in the past. We love candidates who are passionate about creating fun and safe environments!
Keep It Organised: When writing your application, keep it clear and organised. Use bullet points if needed, and make sure to cover all the key responsibilities mentioned in the job description. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with The Bounce Park.
How to prepare for a job interview at Elite Bounce Ltd
✨Know the Bounce Park Inside Out
Before your interview, take some time to research The Bounce Park. Familiarise yourself with their attractions, safety protocols, and customer service standards. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to stay calm under pressure and make quick decisions.
✨Emphasise Customer Experience
The Bounce Park is all about creating fun experiences for families. Be ready to discuss how you would handle customer queries and ensure satisfaction. Share any relevant experiences where you went above and beyond for customers.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, like a safety incident or a busy shift. Think through potential scenarios and how you would manage them, demonstrating your problem-solving skills and adherence to health and safety procedures.