Store Manager

An exciting opportunity has arisen for a driven and passionate Store Manager to lead a flagship boutique for one of the world’s most celebrated names in luxury lifestyle and design. This is not a traditional retail management role. We are looking for a leader who is committed to raising the bar on customer experience, instilling a culture of excellence, and developing a team that is as passionate about craftsmanship and service as they are about sales.

Whether you are an experienced Store Manager or an ambitious Assistant Manager/Sales Manager ready to step into a flagship leadership role, we are seeking an individual with natural authority, outstanding coaching abilities, and a strong commercial mindset.

The Role: As Store Manager, you will be responsible for delivering an exceptional in-store experience — elevating every client interaction into something memorable and meaningful. Your primary focus will be to embed a high-performance culture across the team, leading by example through inspiring service standards, hands-on coaching, and a deep understanding of client needs. You will work closely with senior leadership to drive store performance, but equally important will be your ability to nurture a team environment where passion, professionalism, and pride in product are at the heart of everything you do.

Key Responsibilities:

• Service Excellence: Define, implement, and elevate service standards, ensuring every client receives an experience that reflects the brand’s global reputation for excellence.
• Team Leadership: Recruit, develop, and retain a high-performing team of sales professionals through ongoing coaching, structured training plans, and clear performance expectations.
• Sales and KPI Achievement: Lead the team to exceed sales targets, conversion rates, and other key performance indicators through expert floor management and personal contribution to selling.
• Client Development: Champion a client-first culture, encouraging proactive outreach, personalised selling, and the building of long-term client relationships.
• Training and Development: Identify individual training needs and tailor coaching accordingly — from product knowledge to selling techniques and service etiquette.
• Operational Excellence: Ensure the store operates seamlessly across all areas, including stock management, visual merchandising, and adherence to company procedures.
• Brand Ambassadorship: Represent the values, heritage, and future vision of the brand at all times, embodying its ethos in your leadership and your client interactions.
• Collaboration: Work closely with the Area Manager and Head Office functions to support wider brand initiatives, sharing insights and best practices to contribute to regional and global success.

About You:

• Previous experience as a Store Manager, Assistant Manager, or Sales Manager within premium or luxury home/lifestyle retail.
• A genuine passion for delivering elevated client experiences and developing people.
• Strong commercial acumen with a results-driven approach to leadership.
• Natural leadership presence — able to inspire, coach, and influence others positively.
• High standards of professionalism, presentation, and service.
• Comfortable managing diverse teams and motivating individuals at different stages of their career.
• Strong operational knowledge, including store administration, reporting, and CRM.
• Passionate about design, craftsmanship, and creating emotional connections with clients.

Why this role? This is a rare opportunity to step into a flagship environment at a pivotal moment of growth and refinement. If you are looking for a leadership role where you can make a real impact — elevating team culture, enhancing service standards, and contributing to the evolution of an iconic brand — this could be your perfect next step.