Sales Associate Premium Fashion

I am looking for a dynamic and customer-focused Sales Associate to join a new store opening in a lively residential area of London. This role offers the exciting opportunity to work with a premium fashion brand, selling across both men's and women's categories. As a Sales Associate, you will be at the forefront of delivering exceptional customer service and creating memorable shopping experiences for our discerning clientele.

Key Responsibilities:

Customer Service Excellence:

• Provide a high level of service to each customer, offering personalised styling advice and recommendations based on their needs and preferences.
• Build and maintain strong relationships with customers, ensuring they return for future purchases and engage with the brand.
• Maintain deep product knowledge to confidently communicate the features and benefits of items across both the men's and women's collections.

Sales Performance:

• Meet and exceed individual and team sales targets, consistently delivering results.
• Actively contribute to achieving the store’s sales goals, participating in promotional events and campaigns to drive sales.
• Upsell and cross-sell across product categories to increase average transaction value and ensure customers leave with a complete look.

Product Knowledge & Visual Merchandising:

• Stay up-to-date with the latest collections, trends, and key pieces in the men’s and women’s categories.
• Assist with visual merchandising and store presentation to ensure the store is welcoming and visually appealing to customers.
• Ensure stock levels are properly maintained, and product displays are replenished and organised.

Team Collaboration:

• Work closely with your team members to create a positive and supportive work environment.
• Assist in maintaining store standards, including cleanliness, organisation, and stockroom management.
• Support senior team members in daily operational tasks and provide feedback on customer preferences and sales opportunities.

Store Operations:

• Assist in the opening and closing of the store, ensuring that all operational procedures are followed.
• Process customer transactions, including sales, returns, and exchanges in an accurate and efficient manner.
• Ensure stockroom organisation and assist with stock replenishment and rotation.

What We Expect from You:

• A passion for fashion and a deep appreciation for high-quality, premium products.
• Excellent communication and interpersonal skills, with the ability to engage and build relationships with customers.
• A proactive, positive attitude, with a strong desire to contribute to the success of the team and store.
• Flexibility and adaptability to work in a fast-paced, ever-changing retail environment.
• Strong organisational skills and attention to detail when maintaining stock levels and visual displays.
• An ability to work well under pressure, especially during busy periods, and provide support wherever needed.

Ideal Background & Experience:

• Previous experience in retail or fashion sales, preferably within the premium or luxury segment.
• A demonstrated ability to achieve and exceed sales targets, with experience in customer-focused roles.
• Knowledge of both men’s and women’s fashion trends, as well as the ability to communicate product benefits effectively.
• Experience with visual merchandising and stock management is a plus, but not required.
• A keen interest in the brand’s ethos and a passion for delivering a high-level customer experience.

About the Brand:

This brand stands for premium quality, timeless design, and a commitment to sustainability. With an emphasis on both style and substance, they aim to offer customers not only the finest fashion but an unforgettable shopping experience. As this is a new location, they are looking to create a community hub for customers, offering exceptional service and a wide range of carefully curated pieces. If you are passionate about fashion and ready to take the next step in your career, I invite you to be a part of this exciting new chapter.

To Apply:

Please submit your CV outlining your relevant experience and why you're passionate about sales and service!