Key Responsibilities
Commercial Leadership
- Analyse store performance and define strategic action plans to exceed sales and KPI objectives.
- Translate business goals into clear, motivating targets for the team, ensuring focus and accountability.
- Partner closely with HQ on product performance, stock optimisation, and local market insights to maximise commercial opportunities.
Team Excellence
- Lead, inspire, and empower your team to deliver extraordinary results across service, sales, and operations.
- Conduct quarterly reviews to nurture professional growth and align individual objectives with business goals.
- Foster a culture of collaboration, enthusiasm, and excellence, where every team member feels valued and motivated.
- Coach and develop team members through consistent feedback, mentorship, and on-the-floor leadership.
- Lead daily and weekly briefings to communicate objectives, review results, and celebrate achievements.
- Ensure impeccable grooming and presentation standards, reflecting the brand's prestige at every client touchpoint.
Client Experience
- Champion an exceptional luxury experience that delights international clientele and deepens brand affinity.
- Lead by example as a true brand ambassador, cultivating meaningful and lasting client relationships.
- Oversee clienteling initiatives and CRM activities to strengthen loyalty and enhance post-purchase engagement.
- Ensure each interaction reflects the Maison's core values of warmth, elegance, and attention to detail.
Operational & Visual Excellence
- Oversee daily store operations with precision — from stock management and replenishment to floor presentation.
- Ensure seamless coordination of deliveries, inventory accuracy, and timely maintenance of the boutique.
- Partner with HQ and visual teams to uphold impeccable visual merchandising standards and seasonal animations.
- Guarantee compliance with company procedures and the highest standards of luxury retail presentation.
Profile
- Minimum 5 years' experience in retail management, ideally within luxury or premium fashion.
- Exceptional leadership and people management skills, with a natural ability to inspire and unite teams.
- Commercially astute, results-driven, and strategically minded.
- Deep understanding of international clientele and a passion for delivering world-class service.
- Fluent in English; additional languages are highly valued.
- Proficiency in retail POS systems, Microsoft Office, and professional communication tools.
- Self-motivated, proactive, and adaptable, with a polished and professional demeanour.
Package
- Up to £45,000 + commission + performance bonus
- Excellent opportunities for career progression within one of the most admired names in luxury fashion
Store Manager in Oxford employer: Elite Associates
At Elite Associates, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Talent Resourcer in our Head Office & Creative team, you will benefit from a clear development plan and training opportunities to advance your career, all while working in the dynamic luxury retail and hospitality sectors. Our commitment to employee growth, coupled with a supportive environment that values collaboration and feedback, makes us an attractive choice for those seeking meaningful and rewarding employment.
