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- Tasks: Drive e-commerce performance and manage the online customer journey for a direct-to-consumer brand.
- Company: Dynamic retail company focused on innovative e-commerce solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of e-commerce, shaping customer experiences and driving business success.
- Qualifications: Proven experience in e-commerce within a fast-paced environment.
- Other info: Collaborative team culture with a focus on innovation and industry trends.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for driving the performance, growth, and day-to-day operation of a direct-to-consumer e-commerce business, owning the end-to-end online customer journey and delivering strong commercial results.
Key Responsibilities
- Own and deliver the e-commerce strategy to drive traffic, conversion, AOV, and retention
- Manage day-to-day site operations, ensuring accuracy across product data, pricing, stock, and content
- Lead UX/UI optimisation, site enhancements, and new feature rollouts
- Oversee seasonal and capsule product launches across homepage, collections, and product pages
- Own site merchandising strategy across key categories and campaigns
- Monitor site performance and trading, proactively identifying risks and opportunities
- Produce and analyse daily, weekly, and monthly performance reports
- Use data and insights to optimise assortment, merchandising, and customer journey
- Lead A/B testing, personalisation, and experimentation initiatives
- Ensure a consistent, high-quality customer experience across all digital touchpoints
- Support omni-channel and international e-commerce growth initiatives
- Manage product listings and performance across third-party marketplaces
- Partner with logistics and operations teams to ensure smooth fulfilment and returns
- Work closely with Digital Marketing to align campaigns, content, and site experience
- Oversee SEO best practices across site content and product pages
- Act as the central point of contact across cross-functional teams
- Manage external agencies, developers, and technology partners
- Monitor industry trends, competitors, and emerging technologies
- Ensure compliance with accessibility and digital standards
- Present performance insights and recommendations to stakeholders
Requirements
- Proven e-commerce experience within a fast-paced retail or DTC environment
Ecommerce Manager in London employer: Elite Associates
Contact Detail:
Elite Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, attend industry events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects, strategies, and results. This is a great way for us to demonstrate our expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s e-commerce strategy and recent performance. We should be ready to discuss how we can contribute to their goals and improve their online customer journey. Knowledge is power!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact in the e-commerce world.
We think you need these skills to ace Ecommerce Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the E-Commerce Manager role. Highlight your experience in driving e-commerce strategies, managing site operations, and any relevant achievements that showcase your ability to deliver strong commercial results.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how your skills align with our needs. Don’t forget to mention specific examples of how you've optimised customer journeys or improved site performance.
Showcase Your Data Skills: Since data-driven decisions are key in this role, make sure to highlight your experience with analytics. Talk about how you've used data to optimise merchandising, improve conversion rates, or enhance customer experiences in previous roles.
Apply Through Our Website: We love seeing applications come through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button on our site!
How to prepare for a job interview at Elite Associates
✨Know Your E-Commerce Metrics
Familiarise yourself with key e-commerce metrics like traffic, conversion rates, and average order value (AOV). Be ready to discuss how you've used these metrics in past roles to drive performance and growth.
✨Showcase Your UX/UI Knowledge
Prepare examples of how you've optimised user experience and interface in previous positions. Discuss specific enhancements or features you've rolled out that improved customer journeys and led to better retention.
✨Data-Driven Decision Making
Be prepared to talk about how you’ve used data to inform your strategies. Bring examples of A/B tests you've conducted or insights you've gained from performance reports that led to actionable changes.
✨Collaboration is Key
Highlight your experience working with cross-functional teams. Discuss how you've partnered with marketing, logistics, and external agencies to achieve e-commerce goals, ensuring a seamless customer experience across all touchpoints.
