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For Companies At a Glance
- Tasks: Manage product uploads, site merchandising, and ensure a top-notch customer experience.
- Company: Join a dynamic e-commerce team focused on innovation and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of e-commerce and make a real impact on customer experiences.
- Qualifications: Experience in e-commerce or retail, strong organisational skills, and a customer-first mindset.
- Other info: Exciting opportunities to work on events and marketing campaigns.
The predicted salary is between 36000 - 60000 £ per year.
The E-Commerce Coordinator supports the day-to-day operation, merchandising, and performance of a direct-to-consumer online channel. Working cross-functionally, this role ensures site accuracy, smooth product launches, and a high-quality customer experience in a fast-paced environment.
Key Responsibilities
- Manage product uploads including imagery, pricing, descriptions, and metadata
- Execute site merchandising updates across collections, categories, and key stories
- Maintain seasonal calendars and coordinate assets for launches and campaigns
- Support weekly drops, seasonal launches, promotions, and global sales activity
- Conduct daily site QA, identifying and escalating bugs, content errors, or UX issues
- Monitor inventory levels, delivery timelines, and stock discrepancies
- Coordinate product samples for shoots, content, and marketing needs
- Produce and update weekly performance dashboards (sales, traffic, conversion, AOV)
- Support ad hoc reporting on category performance, inventory, and customer behaviour
- Assist with monthly and quarterly performance recaps
- Deliver high-quality customer service via email and phone
- Resolve order issues including returns, exchanges, delays, and payment queries
- Partner with logistics teams to support fulfilment and returns processes
- Track returns and flag quality or service issues
- Support email and SMS campaign execution, including scheduling and QA
- Assist with paid media and marketing asset coordination
- Maintain campaign calendars across site, email, and digital marketing channels
- Support SEO best practices across product pages and site content
- Coordinate creative assets for site and marketing updates
- Support retail activations, pop-ups, and events as required
- Assist with event logistics, materials, and post-event reporting
Requirements
- Previous experience in e-commerce, digital operations, merchandising, or retail
- Strong organisational skills with excellent attention to detail
- Confident using Excel or Google Sheets; experience with e-commerce platforms is a plus
- Strong communication skills and a customer-first mindset
Ecommerce Coordinator in London employer: Elite Associates
Contact Detail:
Elite Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work in e-commerce, whether it's product uploads, merchandising strategies, or performance dashboards. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on common e-commerce scenarios. Think about how you’d handle product launches, site QA, or customer service challenges. Being ready with examples will help you stand out during the conversation.
We think you need these skills to ace Ecommerce Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Coordinator role. Highlight your previous experience in e-commerce, digital operations, or merchandising, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about e-commerce and how your skills align with our needs. Be sure to mention any relevant experience with product uploads or customer service.
Showcase Your Tech Skills: Since we’re all about that digital life, make sure to mention your proficiency with Excel or Google Sheets, and any experience you have with e-commerce platforms. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Elite Associates
✨Know Your E-Commerce Basics
Before the interview, brush up on your e-commerce knowledge. Understand key terms like site merchandising, product uploads, and customer experience. This will show that you’re not just familiar with the role but genuinely interested in how it all works.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Attention to Detail
E-commerce is all about precision. Bring up instances where your attention to detail made a difference, whether it was catching a mistake in product descriptions or ensuring a smooth launch. This will highlight your fit for the role.
✨Prepare Questions About Customer Experience
Think of insightful questions related to customer service and experience. Ask about how the company measures customer satisfaction or what challenges they face in maintaining high-quality service. This shows you’re proactive and care about the customer-first mindset.
