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For Companies At a Glance
- Tasks: Lead global education and customer experience strategy for a top beauty brand.
- Company: Join a leading global brand in Beauty and Wellness, known for innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Shape the future of consumer experiences while inspiring a global team.
- Qualifications: Experience in senior education roles within luxury or beauty brands required.
- Other info: This role offers a chance to drive impactful strategies in a fast-paced environment.
The predicted salary is between 72000 - 108000 £ per year.
Global Education & Experience Executive Director
We are partnering with a global Beauty and Wellness leading brand who are looking for a Senior Director to lead their education and customer experience strategy. This includes developing the talent and capabilities of Global/Regional Education teams, ensuring excellence in brand execution as well as spearheading the development of a robust education curriculum to maintain the highest service levels. Working collaboratively with all Global Departments, the role will identify new opportunities for innovative experiences, development and training and provide field development support for all markets.
Key Responsibilities
- Co-lead the development of the Consumer Journey Strategy with Core Stakeholders
- Lead the vision and execution of innovative omni consumer experiences and education programmes that elevate the brand’s positioning globally
- Lead the development of Service/Retail Experience strategy
- Collaborate with global Marketing/Global Product Development to develop innovation in brand service/product animation strategy
- Work with Global Marketing/International Department to define methods/processes to collate KPI & Service Reports
- Work closely with Global Marketing to ensure all education initiatives animate core brand strategy pillars/philosophies
- Lead regional and global education teams, aligning them to the brand’s vision and goals
- Conduct structured market visits with Regional Education Leads ensuring all education programmes are implemented and followed up successfully, ensuring they drive KPI\’s/Retail Sales
- Foster a culture of continuous learning and growth, supporting teams in reaching their highest potential
- Developing a best in class blended physical/digital strategy to support brand acceleration
- Leverage data and insight to evaluate consumer shopping behaviours and evolve brand customer service model accordingly
- Ensure consistent execution of Retail Experience and support consumer journey elements in all markets globally
- Align education strategies with sales/marketing needs in all markets globally
- Drive the research process for core education programs to ensure the constant evolution of brand curriculum
- Lead, manage, and inspire a global team of education professionals, setting clear objectives and providing guidance to achieve department and brand goals.
- Ensure the Global Education Budget is strategically managed and the financial goals for the department are realized within the fiscal budget
Qualifications
- Proven experience in a senior education leadership role within a luxury or beauty brand
- Demonstrated success in developing and implementing global education strategies that drive consumer engagement and retail excellence
- Strong leadership skills with a proven track record of inspiring and developing high-performing teams
- Exceptional communication and presentation skills, with experience in media and social media training
- Ability to thrive in a fast-paced, global environment, balancing strategic thinking with hands-on execution
Seniority level
Executive
Employment type
Full-time
Job function
Education, Training, and Strategy/Planning
Industries
Retail Luxury Goods and Jewelry and Retail Health and Personal Care Products
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Global Education & Experience Executive Director employer: Elite Associates
Contact Detail:
Elite Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Education & Experience Executive Director
✨Tip Number 1
Make sure to showcase your experience in developing global education strategies. Highlight specific examples where you've successfully driven consumer engagement and retail excellence, as this is crucial for the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing instances where you've inspired and developed high-performing teams. This will resonate well with the expectations of the hiring team.
✨Tip Number 3
Familiarize yourself with the latest trends in luxury beauty and wellness. Being able to discuss innovative omni consumer experiences and education programs will set you apart during discussions.
✨Tip Number 4
Prepare to discuss how you would leverage data and insights to evolve brand customer service models. This analytical approach is key to aligning education strategies with sales and marketing needs.
We think you need these skills to ace Global Education & Experience Executive Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and qualifications outlined in the job description. Tailor your application to highlight how your experience aligns with the specific needs of the Global Education & Experience Executive Director position.
Highlight Relevant Experience: Emphasize your proven experience in senior education leadership roles, particularly within luxury or beauty brands. Provide concrete examples of how you've developed and implemented global education strategies that have driven consumer engagement and retail excellence.
Showcase Leadership Skills: Demonstrate your strong leadership skills by sharing instances where you inspired and developed high-performing teams. Use metrics or outcomes to illustrate your impact on team performance and alignment with brand goals.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your passion for the beauty and wellness industry. Discuss your vision for the role and how you plan to elevate the brand’s positioning through innovative education and customer experiences.
How to prepare for a job interview at Elite Associates
✨Showcase Your Leadership Experience
Highlight your proven experience in leading education teams, especially within luxury or beauty brands. Be prepared to discuss specific examples of how you've inspired and developed high-performing teams in the past.
✨Demonstrate Strategic Thinking
Prepare to discuss your approach to developing and implementing global education strategies. Share insights on how you have driven consumer engagement and retail excellence through innovative programs.
✨Communicate Effectively
Exceptional communication skills are crucial for this role. Practice articulating your ideas clearly and confidently, especially when discussing your experience with media and social media training.
✨Understand the Consumer Journey
Familiarize yourself with the concept of the Consumer Journey Strategy. Be ready to share your thoughts on how to enhance customer experiences and align education initiatives with sales and marketing needs globally.
