Ecommerce Coordinator

E-Commerce Coordinator Role Overview The E-Commerce Coordinator supports the day-to-day operation, merchandising, and performance of a direct-to-consumer online channel. Working cross-functionally, this role ensures site accuracy, smooth product launches, and a high-quality customer experience in a fast-paced environment. Key Responsibilities * Manage product uploads including imagery, pricing, descriptions, and metadata * Execute site merchandising updates across collections, categories, and key stories * Maintain seasonal calendars and coordinate assets for launches and campaigns * Support weekly drops, seasonal launches, promotions, and global sales activity * Conduct daily site QA, identifying and escalating bugs, content errors, or UX issues * Monitor inventory levels, delivery timelines, and stock discrepancies * Coordinate product samples for shoots, content, and marketing needs * Produce and update weekly performance dashboards (sales, traffic, conversion, AOV) * Support ad hoc reporting on category performance, inventory, and customer behaviour * Assist with monthly and quarterly performance recaps * Deliver high-quality customer service via email and phone * Resolve order issues including returns, exchanges, delays, and payment queries * Partner with logistics teams to support fulfilment and returns processes * Track returns and flag quality or service issues * Support email and SMS campaign execution, including scheduling and QA * Assist with paid media and marketing asset coordination * Maintain campaign calendars across site, email, and digital marketing channels * Support SEO best practices across product pages and site content * Coordinate creative assets for site and marketing updates * Support retail activations, pop-ups, and events as required * Assist with event logistics, materials, and post-event reporting Requirements * Previous experience in e-commerce, digital operations, merchandising, or retail * Strong organisational skills with excellent attention to detail * Confident using Excel or Google Sheets; experience with e-commerce platforms is a plus * Strong communication skills and a customer-first mindset