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- Tasks: Lead a luxury fashion boutique, driving sales and inspiring your team.
- Company: Join an iconic luxury fashion house with a refined aesthetic.
- Benefits: Competitive salary up to ÂŁ47,000 plus bonus, with OTE of ÂŁ60k+.
- Why this job: Be part of a dynamic retail environment and make a real impact in luxury fashion.
- Qualifications: Experience in retail management and a passion for luxury fashion.
- Other info: Opportunity for career growth in a prestigious brand.
The predicted salary is between 40000 - 52000 ÂŁ per year.
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This range is provided by Elite Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Direct message the job poster from Elite Associates
Concession Manager – Central London – Premium Womenswear
Location: Central London Department Store
We’re representing an iconic luxury fashion house known for its refined aesthetic, timeless collections, and immersive retail experience. As the brand continues to evolve and expand its retail presence, we’re seeking an experienced and commercially driven Concession Manager to lead one of its flagship London boutiques.
This is an exceptional opportunity for a dynamic retail leader with a passion for luxury fashion, an entrepreneurial mindset, and the ability to inspire teams to deliver exceptional results.
The Role
As Concession Manager, you’ll take ownership of all aspects of store performance — leading, motivating, and developing your team, driving sales, and delivering an exceptional client experience. You’ll blend strategic thinking with hands‑on leadership, ensuring operational excellence and cultivating a sophisticated store environment that embodies the brand’s values.
Key Responsibilities
- Drive and exceed sales targets through effective team leadership and personal sales impact.
- Implement strong clientelling strategies to enhance revenue and build lasting relationships.
- Analyse commercial data and competitor activity to identify opportunities and shape strategy.
- Manage budgets, address underperformance, and deliver commercial solutions.
- Optimise scheduling and resource planning to maximise profitability.
Client Experience & CRM
- Deliver a seamless, high‑touch luxury experience across every client interaction.
- Leverage CRM insights to tailor recommendations, anticipate client needs, and deepen engagement.
- Lead initiatives such as personalised outreach, VIP events, and re‑engagement campaigns to drive loyalty.
- Coach the team to use data‑driven insights to enhance service and identify key commercial moments.
- Champion brand and product knowledge, acting as a point of escalation for client concerns.
Leadership & Team Development
- Lead, coach, and inspire a high‑performing team to deliver exceptional service and commercial results.
- Set clear KPIs, provide regular feedback, and foster a culture of accountability and excellence.
- Proactively address challenges and maintain a positive, high‑performing environment.
- Oversee recruitment, onboarding, and succession planning to support team growth and development.
Operational Excellence
- Ensure the highest visual and operational standards across the store in line with brand guidelines.
- Oversee stock management, minimising loss and supporting accurate stocktake processes.
- Ensure compliance with all health, safety, and company policies.
- Maintain excellent store organisation, administration, and operational performance.
About You
- Proven experience managing a premium or luxury retail store, with a strong commercial track record.
- Confident leader with excellent coaching skills and the ability to inspire and develop high‑performing teams.
- Expert in clientelling, CRM, and delivering exceptional customer experiences.
- Strategic thinker with strong problem‑solving skills and a hands‑on, solution‑focused approach.
- Highly organised, detail‑oriented, and resilient in a fast‑paced retail environment.
Why Join
This is a rare opportunity to lead a flagship boutique for one of the most respected names in luxury fashion, shaping its commercial success and delivering unforgettable client experiences. You’ll join a brand that invests in its people, offering career development opportunities, generous product discounts, and access to exclusive events and benefits.
Apply now
Apply now to take the next step in your luxury retail leadership career.
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Concession Manager employer: Elite Associates
Contact Detail:
Elite Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, attend events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on a Concession Manager role or can put in a good word for you.
✨Tip Number 2
Show off your passion for luxury fashion during interviews. Share your insights on current trends and how they relate to the brand's aesthetic. This will demonstrate your enthusiasm and understanding of the market, making you a standout candidate.
✨Tip Number 3
Prepare for situational questions by thinking about your past experiences. Be ready to discuss how you've motivated teams, driven sales, and handled challenges in a retail environment. Real-life examples will make your answers more impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for luxury fashion shine through. Share experiences that highlight your enthusiasm and understanding of the brand's aesthetic. We want to see how you connect with the world of premium womenswear!
Highlight Your Leadership Skills: As a Concession Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Use specific examples of how you've motivated teams and driven results in previous roles. We’re looking for someone who can inspire others!
Be Commercially Savvy: Demonstrate your commercial acumen by discussing how you've successfully driven sales in past positions. Include any strategies you've implemented that led to increased performance. We want to know how you think strategically about retail success!
Tailor Your Application: Make sure your application is tailored specifically for this role. Use keywords from the job description and align your skills with what we’re looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Elite Associates
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and latest collections. Understanding their aesthetic and what sets them apart will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated your team to achieve sales targets or improved customer experiences. This will demonstrate your capability as a Concession Manager.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing underperformance or dealing with difficult customers. Practise your responses to these scenarios to showcase your problem-solving skills and strategic thinking.
✨Dress to Impress
As you're applying for a role in luxury fashion, your appearance matters. Dress in a way that reflects the brand's style while also being professional. This not only shows your understanding of the industry but also your commitment to the role.
