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For Companies At a Glance
- Tasks: Lead a luxury fashion boutique, driving sales and delivering exceptional client experiences.
- Company: Join an iconic luxury fashion house known for its timeless collections.
- Benefits: Competitive salary, bonus potential, generous discounts, and exclusive events.
- Why this job: Shape the future of luxury retail while inspiring a high-performing team.
- Qualifications: Experience in premium retail management and strong leadership skills.
- Other info: Opportunity for career growth in a dynamic and stylish environment.
The predicted salary is between 40000 - 52000 £ per year.
Job Description
Concession Manager – Central London – Premium Womenswear
Salary: Up to £47,000 + Bonus (£60k+ OTE)
Location: Central London Department Store
We’re representing an iconic luxury fashion house known for its refined aesthetic, timeless collections, and immersive retail experience. As the brand continues to evolve and expand its retail presence, we’re seeking an experienced and commercially driven Concession Manager to lead one of its flagship London boutiques.
This is an exceptional opportunity for a dynamic retail leader with a passion for luxury fashion, an entrepreneurial mindset, and the ability to inspire teams to deliver exceptional results.
The Role
As Concession Manager, you’ll take ownership of all aspects of store performance — leading, motivating, and developing your team, driving sales, and delivering an exceptional client experience. You’ll blend strategic thinking with hands-on leadership, ensuring operational excellence and cultivating a sophisticated store environment that embodies the brand’s values.
Key Responsibilities
Commercial & Sales Performance
- Drive and exceed sales targets through effective team leadership and personal sales impact.
- Implement strong clienteling strategies to enhance revenue and build lasting relationships.
- Analyse commercial data and competitor activity to identify opportunities and shape strategy.
- Manage budgets, address underperformance, and deliver commercial solutions.
- Optimise scheduling and resource planning to maximise profitability.
Client Experience & CRM
- Deliver a seamless, high-touch luxury experience across every client interaction.
- Leverage CRM insights to tailor recommendations, anticipate client needs, and deepen engagement.
- Lead initiatives such as personalised outreach, VIP events, and re-engagement campaigns to drive loyalty.
- Coach the team to use data-driven insights to enhance service and identify key commercial moments.
- Champion brand and product knowledge, acting as a point of escalation for client concerns.
Leadership & Team Development
- Lead, coach, and inspire a high-performing team to deliver exceptional service and commercial results.
- Set clear KPIs, provide regular feedback, and foster a culture of accountability and excellence.
- Proactively address challenges and maintain a positive, high-performing environment.
- Oversee recruitment, onboarding, and succession planning to support team growth and development.
Operational Excellence
- Ensure the highest visual and operational standards across the store in line with brand guidelines.
- Oversee stock management, minimising loss and supporting accurate stocktake processes.
- Ensure compliance with all health, safety, and company policies.
- Maintain excellent store organisation, administration, and operational performance.
About You
- Proven experience managing a premium or luxury retail store, with a strong commercial track record.
- Confident leader with excellent coaching skills and the ability to inspire and develop high-performing teams.
- Expert in clienteling, CRM, and delivering exceptional customer experiences.
- Strategic thinker with strong problem-solving skills and a hands-on, solution-focused approach.
- Highly organised, detail-oriented, and resilient in a fast-paced retail environment.
Why Join
This is a rare opportunity to lead a flagship boutique for one of the most respected names in luxury fashion, shaping its commercial success and delivering unforgettable client experiences. You’ll join a brand that invests in its people, offering career development opportunities, generous product discounts, and access to exclusive events and benefits.
Apply now to take the next step in your luxury retail leadership career.
Concession Manager employer: Elite Associates
Contact Detail:
Elite Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, attend industry events, and don’t be shy about letting people know you’re on the hunt for a Concession Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the brand thoroughly. Understand their values, product lines, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can drive sales and enhance client experiences.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve motivated teams, driven sales, and improved client experiences in previous roles. This is your chance to shine and demonstrate that you’re the perfect fit for leading a flagship boutique!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you one step closer to that dream job!
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Your Passion for Luxury Fashion: When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your enthusiasm and understanding of the brand's aesthetic. We want to see how you connect with the world of premium womenswear.
Highlight Your Leadership Skills: As a Concession Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Use examples that demonstrate how you've motivated and developed teams in the past. We’re looking for someone who can inspire others!
Be Data-Driven: Since the role involves analysing commercial data, it’s important to mention any experience you have with data analysis or using CRM insights. Show us how you've used data to drive sales or improve client experiences in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Elite Associates
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and current collections. Understanding their aesthetic and what sets them apart will help you demonstrate your passion for luxury fashion and show that you're aligned with their vision.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you've inspired others to achieve sales targets. This will illustrate your ability to motivate and develop a high-performing team.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've used commercial data to drive sales and improve client experiences. This shows that you can blend strategic thinking with hands-on leadership.
✨Prepare for Client Experience Scenarios
Think about how you would handle various client interactions, especially challenging ones. Prepare to discuss your approach to clienteling and how you would leverage CRM insights to enhance customer loyalty. This will demonstrate your commitment to delivering exceptional service.
