Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a luxury boutique, drive sales, and inspire your team to deliver exceptional client experiences.
- Company: Join an iconic luxury fashion house known for its timeless collections and immersive retail experience.
- Benefits: Competitive salary, bonus potential, generous discounts, and exclusive events.
- Why this job: Shape the future of luxury retail while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in premium retail management and a passion for luxury fashion.
- Other info: Opportunity for career growth and a chance to make a real impact in the fashion industry.
The predicted salary is between 40000 - 52000 £ per year.
Job Description
Concession Manager – Central London – Premium Womenswear
Salary: Up to £47,000 + Bonus (£60k+ OTE)
Location: Central London Department Store
We’re representing an iconic luxury fashion house known for its refined aesthetic, timeless collections, and immersive retail experience. As the brand continues to evolve and expand its retail presence, we’re seeking an experienced and commercially driven Concession Manager to lead one of its flagship London boutiques.
This is an exceptional opportunity for a dynamic retail leader with a passion for luxury fashion, an entrepreneurial mindset, and the ability to inspire teams to deliver exceptional results.
The Role
As Concession Manager, you’ll take ownership of all aspects of store performance — leading, motivating, and developing your team, driving sales, and delivering an exceptional client experience. You’ll blend strategic thinking with hands-on leadership, ensuring operational excellence and cultivating a sophisticated store environment that embodies the brand’s values.
Key Responsibilities
Commercial & Sales Performance
- Drive and exceed sales targets through effective team leadership and personal sales impact.
- Implement strong clienteling strategies to enhance revenue and build lasting relationships.
- Analyse commercial data and competitor activity to identify opportunities and shape strategy.
- Manage budgets, address underperformance, and deliver commercial solutions.
- Optimise scheduling and resource planning to maximise profitability.
Client Experience & CRM
- Deliver a seamless, high-touch luxury experience across every client interaction.
- Leverage CRM insights to tailor recommendations, anticipate client needs, and deepen engagement.
- Lead initiatives such as personalised outreach, VIP events, and re-engagement campaigns to drive loyalty.
- Coach the team to use data-driven insights to enhance service and identify key commercial moments.
- Champion brand and product knowledge, acting as a point of escalation for client concerns.
Leadership & Team Development
- Lead, coach, and inspire a high-performing team to deliver exceptional service and commercial results.
- Set clear KPIs, provide regular feedback, and foster a culture of accountability and excellence.
- Proactively address challenges and maintain a positive, high-performing environment.
- Oversee recruitment, onboarding, and succession planning to support team growth and development.
Operational Excellence
- Ensure the highest visual and operational standards across the store in line with brand guidelines.
- Oversee stock management, minimising loss and supporting accurate stocktake processes.
- Ensure compliance with all health, safety, and company policies.
- Maintain excellent store organisation, administration, and operational performance.
About You
- Proven experience managing a premium or luxury retail store, with a strong commercial track record.
- Confident leader with excellent coaching skills and the ability to inspire and develop high-performing teams.
- Expert in clienteling, CRM, and delivering exceptional customer experiences.
- Strategic thinker with strong problem-solving skills and a hands-on, solution-focused approach.
- Highly organised, detail-oriented, and resilient in a fast-paced retail environment.
Why Join
This is a rare opportunity to lead a flagship boutique for one of the most respected names in luxury fashion, shaping its commercial success and delivering unforgettable client experiences. You’ll join a brand that invests in its people, offering career development opportunities, generous product discounts, and access to exclusive events and benefits.
Apply now to take the next step in your luxury retail leadership career.
Concession Manager employer: Elite Associates
Contact Detail:
Elite Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Network like a pro! Connect with people in the luxury fashion industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for luxury fashion during interviews. Share your insights on current trends and how they relate to the brand. This will demonstrate your enthusiasm and knowledge, making you stand out as a candidate.
✨Tip Number 3
Prepare for role-play scenarios in interviews. As a Concession Manager, you'll need to handle various client situations. Practising these scenarios can help you showcase your problem-solving skills and clienteling expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Your Passion for Luxury Fashion: When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your enthusiasm and understanding of the brand's aesthetic. We want to see how you connect with the world of premium womenswear.
Highlight Your Leadership Skills: As a Concession Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Use examples that demonstrate how you've motivated and developed teams in the past. We’re looking for someone who can inspire others!
Be Data-Driven: Mention any experience you have with analysing commercial data or implementing clienteling strategies. We love candidates who can think strategically and use insights to drive sales and enhance client experiences. Show us how you’ve used data to achieve results!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Elite Associates
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and current collections. Understanding their aesthetic and what sets them apart will help you demonstrate your passion for luxury fashion and show that you're aligned with their vision.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you've inspired others to achieve sales targets. This is crucial for a Concession Manager role, so be ready to discuss your leadership style and its impact on team performance.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss how you've driven sales and managed budgets in previous roles. Bring insights about competitor activity and how you've used data to shape strategies. This will show that you can think strategically and are ready to tackle the commercial challenges of the position.
✨Engage with Client Experience Strategies
Think about how you've enhanced client experiences in your past roles. Be ready to share examples of successful clienteling strategies or events you've led. This will highlight your ability to create lasting relationships and deliver exceptional service, which is key for this luxury retail position.
