At a Glance
- Tasks: Drive customer retention and optimise e-commerce operations for a luxury fragrance brand.
- Company: Join an established luxury fragrance brand with a focus on innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on creativity and operational excellence.
- Why this job: Be part of a team that enhances customer experiences across multiple international platforms.
- Qualifications: 3+ years in CRM or e-commerce, with strong analytical and marketing skills.
The predicted salary is between 36000 - 60000 £ per year.
Elite have partnered with an established luxury fragrance brand seeking an Ecommerce Specialist to join their growing team. As Ecommerce Specialist you will be responsible for executing and optimising CRM strategy and supporting end-to-end e-commerce operations across multiple international websites and retail touchpoints. The role focuses on driving customer retention, enhancing omnichannel experience, and supporting operational excellence.
CRM & Marketing
- Plan, build, test, deploy, and analyse email campaigns, automations, and lifecycle journeys.
- Execute CRM strategy across online and in-store channels.
- Manage audience segmentation, A/B testing, and performance reporting.
- Maintain data quality and ensure regulatory compliance (e.g., GDPR).
- Support loyalty programme execution and omnichannel engagement initiatives.
- Collaborate with marketing, creative, and retail teams on campaign planning and storytelling.
- Support boutique events, launches, and personalised client engagement campaigns.
Customer Service & Operations
- Oversee customer care agency performance and KPIs.
- Support resolution of complex customer issues, disputes, and fraud cases.
- Coordinate with finance and technical teams on month-end/year-end system reconciliations.
- Liaise with warehouses to ensure smooth order fulfilment and delivery.
- Support stock coordination, packaging readiness, and new product launches.
- Ensure operational alignment when website updates impact fulfilment processes.
- Assist with marketplace account stock replenishment.
Skills & Experience
- 3+ years’ experience in CRM, email marketing, or e-commerce (luxury, beauty, or premium retail preferred).
- Hands-on experience with CRM and e-commerce platforms (e.g., Klaviyo, Shopify or similar).
- Strong understanding of segmentation, lifecycle marketing, and automation.
- Analytical mindset with strong Excel/reporting capabilities.
- Familiarity with GDPR and data management best practices.
- Experience with SAP or customer service platforms is advantageous.
- Bachelor’s degree in Marketing, Business, or related field.
Apply today!
Ecommerce Specialist in City of London employer: Elite Associates
Join a prestigious luxury fragrance brand as an Ecommerce Specialist, where you will thrive in a dynamic and collaborative work environment that values creativity and innovation. With a strong focus on employee growth, the company offers extensive training opportunities and encourages professional development, ensuring you can advance your career while contributing to a brand that prioritises customer experience and operational excellence. Located in a vibrant area, this role provides unique advantages such as access to exclusive events and a culture that celebrates diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Specialist in City of London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Elite Associates are looking for when hiring for a Ecommerce Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Elite Associates for the Ecommerce Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Elite Associates as a Ecommerce Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Elite Associates’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Specialist.
We think you need these skills to ace Ecommerce Specialist in City of London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Elite Associates, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Elite Associates's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Elite Associates. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Elite Associates
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Elite Associates uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Elite Associates. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
